Complaint Review: Sears
Sears Sears Cares NOTHING for their Customers Internet
On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. [continued below]....
After filing with the BBB (which is useless, by the way), an Olejo;.com representative said to call Sears, and they would take care of it,. My wife called, and was again assured that someone from Olejo would return her call withing 48 hours?. After 4 more days, she called Sears again, and they admitted that they do not help customers with problems through their Third-Party Reseller program". So, basically, they feel it is okay to make money by partnering with unknown companies, but when it comes to guaranteeing that these merchants will treat their customers fairly, Sears bows out'.
I am very disappointed in Sears, and will never buy from them again;. I will also be sure and tell everyone I know how bad their customer service is, and to steer clear'.
It is no wonder they are continually listed as a store that will not be around much longer.
We did call the manufacturer of the futon, and they shipped us the part, but we had to pay shipping - $115.00! I don't blame them, it is Sears and Olejo's responsibility to make sales right, not the manufacturer. 2d0d76e
I received a call from someone at Sears on 5/7/2013. He was supposed to send me his contact info via email, but never did, so I didn't write down his name. He promised to send me a Sears Gift Card for $125 via email, and his personal contact number, both via email, within 48 hours. Well, as has become the expected behavior from any of Sears Customer 'Service' reps, he lied. I cannot believe I believed anyone from Sears, even for a moment. Anyone reading this, PLEASE do yourself a favor, and do not patronize these lying, scamming people. There are plenty of other companies that have the same items, and treat their customers with respect and dignity. STEER CLEAR of Sears!
This report was posted on Ripoff Report on 05/10/2013 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sears/internet/sears-sears-cares-nothing-for-their-customers-internet-1049842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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