• Report: #1065958
Complaint Review:


  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: Fedupwiththem — natrona Pennsylvania
289 Pittsburgh Mills Circle tarentum, Pennsylvania USA

Sears Sears Grand, Sears,com Paid $400 for a extended service agreement and still cant get anyone to fix our tractor. tarentum Pennsylvania

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we purchased a lawn tractor from sears for  $1500.00 in addition to the price of the tractor we paid an extra $400 for an extended service agreement. when it came time to use that service agreement we made an appointment for 14 days from the day of the brake down. that day came and went and no repairman showed up. the next day we called the customer service number to speak to a supervisor and I waited on hold for 20 min. then got hung up on. all the trained customer service techs are in some other country and are very hard to understand. the next appointment I could get was in another  7 days that's 21 days after our lawn tractor broke and the grass needs cut every 5 days. Sears customer service is no service at all. you cant talk to anyone that can make a real decision. the $400 we paid for the service agreement is a waste. our 2011tractor is still  broke down.

This report was posted on Ripoff Report on 07/10/2013 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears/tarentum-pennsylvania-15084/sears-sears-grand-searscom-paid-400-for-a-extended-service-agreement-and-still-cant-ge-1065958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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