ED Magedson – Founder
Sears.com Sears3333 Beverly Road Hoffman Estates, Illinois United States of America
Ordered a dishwasher 11/24 as a gift for my brother, with a 11/29 delivery date, cost, 616.19 with installation. Delivery, f/up on 11/30 - advised to re-order, original order was cancelled for unknow reasons. The cost was higher - advised I would get credited?? Given a rebate # - which didn't even apply to my purhcase. Advised that I would be called back in 24/48 hours.
12/3 recieved a notice that the order was ready for pickup?
12/4 Called customer service, no call, no credit, no rebate. Made a note, someone will call me back in 24/48 hours....
21/31 Customer Service advised it would be credited back to paypay
1/6/10 Called Customer Service, again, but on hold and then disconnected
1/6 called back, on hold for 33 minutes, advised that a gift card would be issued to me - it's not what I want, but, I'll settle for that.
2/1 - no card yet... CS advised that it is in the process of being processed.. should see it any day!
3/3 - resent to Sr. Case manager, said it would be resent, confirmed my mailing address, advised to check back if I don't see it in 10 days.
3/17 - called again, advised that it was being sent to my brother's address.. I advised that this was incorrect - it was to come to me and that I advised them that on the last call. I insisted that I speak with a manager, who then advised that this is my fault because of the address (delivery address) was not mine.... so, ultimately, this is my fault, because I was dumb enough to buy something, as a gift, from Sears! So, now I have to call my brother and have him send this card to me... this is just simply ridiculous.
This report was posted on Ripoff Report on 03/17/2010 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/searscom-sears/hoffman-estates-illinois-60179/searscom-sears-customer-service-dropouts-hoffman-estates-illinois-581990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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