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Report: #720391

Complaint Review: Sears.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Rhonda — Sugar Land Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Sears.com Internet United States of America

Sears.com Hester Entertainment Hester Entertainment is a third party seller on Sears website , Internet

*UPDATE Employee: Sears Cares

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I placed a order through Sears.com April 13th. I got a emailing confirming shipment. On April 20th I tried to track it but was unable to  so I called Sears. They showed the tracking as incorrect and told me to call Hester Entertainment at 912-687-4926. The message was the Next tel number is not accepting calls at this time. I called Sears back and was given a email address of thester6474@gmail.com there has been no responce. I called Sears back a third time and they have started a communication record and I have been told that if there is no responce within 48 hours they will refund me my money. It took 3 calls before Sears tried to help. They places all communication on me until then. We have to take care when ordering from large companies who allow third party sellers to sell from their site. It is very miss leading.

This report was posted on Ripoff Report on 04/21/2011 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/searscom/internet/searscom-hester-entertainment-hester-entertainment-is-a-third-party-seller-on-sears-websi-720391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Sears Cares

AUTHOR: Searscares - (U.S.A.)

POSTED: Thursday, April 21, 2011

Dear Rhonda,

I saw your comment here and I wanted to reach out and apologize for the trouble you are experiencing with your online order from Hester Entertainment on Sears.com.  I know that it must be very frustrating to not receive the item(s) that you ordered and in addition to the lack of  customer service you have received.  Often with a marketplace vendor order such as yours, Sears cannot track their shipments; however, we do have other resources available and would very much like to assist you in resolving this matter. 

My name is Laura with the Sears Cares Escalations team.  At your convenience, please contact my office via email at smsupport@searshc.com so that we may address the concerns you related in a  timely manner.  In the email, please provide a contact phone number and the phone number the items were purchased under (if different than the contact phone number) and we will call you  directly. Also, in your email, please provide the screen name (Rhonda) you used to post on this site,  for reference to your issue, and we do look forward to talking to you soon.

If any other viewers of this thread need assistance with a Sears related issue we want to hear  from you as well.  Please do email us at smsupport@searshc.com with your contact information and  a brief description of the situation and we will be glad to assist you.

Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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