Sears.com Sears Horrible Customer Service will Not Refund Money from Cancelled Order! Internet

Dear DG:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. We found your post here and wanted to reach out and offer our sincere apologies for the difficulties you encountered receiving credit for the dishwasher you purchased on Sears.com and subsequently canceled. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. This manager would be available for you to speak with for any questions or concerns you have regarding this experience or any future experience you have issues with concerning Sears. We value your business very much and want to make sure that everything that can be done to resolve this issue has been done and also want to alleviate your concerns for any future business with us.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (DG) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
 
Thank you,
 
Susan R.
Social Media Moderator
Sears Social Media Support