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Report: #495249

Complaint Review: Seattle Direct Coffee - Evanston Illinois

  • Submitted:
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  • Reported By: Colleen — Chicopee Massachusetts USA
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  • Seattle Direct Coffee www.JavaBeansDirect.com Evanston, Illinois United States of America

Seattle Direct Coffee JavaBeans Direct Rip-off Evanston, Illinois

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This is a mail order coffee company that my husband and I have used a number of times over the years as money allows. They carry a great line of coffee.


When you sign up online there is no option for how often you want to have the product sent. I was charged 3 times in less than 2 weeks. I have done this so we had it shipped once a month. I decided to call them to change the frequency. They now have a number that they post after you submit your order which is totally different than the number they include with the coffee shipment.


I made the call and the rep stated that it there was online and that I must have missed the option when I signed up. As I was trying to explain that there was NOT that option the way I signed up, he cut me off and stated "Can you let me finish". My jaw dropped, and I got even more upset. He then proceeded to state that he had cancelled my service. I stated "Now you are not listening to me, I did not want to cancel I just wanted to change this to once a month" again he cut me off and told me that they did not have that option after he just got finished belittling me for missing that option when I signed up. I do not care how good the coffee is....DO NOT DO BUSINESS WITH THIS GROUP!!!!

This report was posted on Ripoff Report on 09/15/2009 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seattle-direct-coffee/evanston-illinois-60201/seattle-direct-coffee-javabeans-direct-rip-off-evanston-illinois-495249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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