Sebs - Designer Jewellery, Designer -Jewelry Overseas clients using the net to purchase products, be aware of tactics used by Designer-Jewelry. Recommend you use other businesses to purchase jewellery. Florida Miami

 We submit a rebuttal to this back in 2008, 5 years ago, when it happen several time, but  it was never added. So we are trying to do so again. We remain as streed over this as we were then.

 The jewelry this customer selected was high end and exact what it stated it was. Prior to their placing the order on line we explained the product was made from Swarovski Stones not made by Swarovski Austrian Crystal, as our website clearly stated.  When they came to the office to make adjustments to the order they had placed, we made all adjustments per their request and answered every question they had in detail. They said they  were happy and ask us to ship to two countries, rather than shipping it to their US address.

 This customer was new to the business and apparently did not know they had to meet Customs requires for each country they imported to. We provided detailed data directly from the Customs Departments of both countries including names of the managers and they contact information. To our knowledge they never contacted them, nor could we reach them. We did everything we possibly could to assist this customer in every way we could. We are truly sorry, they would not allow us to do more for them.

Dear Ripoff Report, This is an answer to what happen with Lynda, you have her i.d as LYNDA HOBART AUSTRIALIA. She placed an order #1867187 on 9/25/2007, for 154.00. She selected rings that were too small and therefore returned some over 30 days later. Upon receipt of the rings which came in an envelope, without packing, (the cost to ship this non-insured, non-traceable package was approximate 10.00 US). We could not resell these as they may have become damaged in transits, due to improper packaging by Lynda. The Return Authorization provides very clear instruction as to how to pack and return items. Even though this customer did not return the items in a proper mailing package with padding, we accepted them as a full credit towards their next order as stated in Return Authorization Automated message provided before they returned the merchandise. Upon receipt we contact the customer to tell them we had received the rings and to go ahead and place their order on line. We reminded them that the rings they had ordered may not be available in the sizes or styles they wanted as it had been over 30 days since the original order had been placed. Therefore, we asked that they place their order online selecting styles and sizes that would meet their needs. We did not want them to again, select merchandise they had to return, so we encouraged them to place their order very carefully this time, we could pull it from the inventory now available. They did not place the order, so we worked from two different e-mails trying to meet their needs for replacement as inventory permitted. They were never charged a less than minimum order charge of 25.00, though they did not place the required order. The shipping came to 29.80 only (this is the cost US Mail charged for the insured package# CJ350133691US/CJ350191853US with tracking. We do not determine the cost to ship, the carrier does this, non do we ship non-insured, non traceable shipments in envelopes. We want our customers to receive merchandise they can resell with confidence. There is no justification for any dissatisfaction on this customer part. They are the ones who selected the wrong sizes. They returned merchandise to us, that we could not resell, do to their improper packaging, however we give them full credit for the items. We allowed them to place a less than minimum order with no charge. Their additional cost for this order was only 7.39 after Paypal charged us the cost for them to use Paypals service. We have contact Lynda also; hope she realizes we were more than fair by far. We also gave Lynda a 1 800 number to contact us but due to different time zones she would call us in non business hours and was directed to an messaging center. Once we receive the message on business hours we responded promptly via e-mail as we do not want to disturb Lynda in the middle of the night. Thank you for your time.