Report: #1027962

Complaint Review:

  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013
  • Reported By: Jonny — Falls Church Virginia United States of America

    United States of America Trans World Entertainment Failed to Pay Out for Received Order Internet

Show customers why they should trust your business over your competitors...

I sent an order for sale to the warehouse on January 4, 2013 valued at $148.  Upon mailing I purchased delivery confirmation which confirmed delivery to the Sheperdsville, KY warehouse on January 10th, 2013.  I have yet to receive payment for the order.

I have tried repeatedly to email their customer service department and for the first few times simply got a statement saying that they were backlogged and it would be a matter of time.  However, this last time I requested payment for lost goods and got an email from Samantha which read "Our records show that we have responded to your request sent in an earlier email."  This answer provided no help at all and at this point I believe that they have either lost my items or decided that they did not want to pay me for them.  Terrible customer service.

DO NOT BUY/SELL/TRADE with or their sister company
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This report was posted on Ripoff Report on 03/13/2013 07:04 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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