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Report: #1353301

Complaint Review: SECRET SERUM C/O GLF - Lewiston Maine

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  • Reported By: Wendy — Remer Minnesota USA
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  • SECRET SERUM C/O GLF 41 Canal St Lewiston, Maine USA

SECRET SERUM C/O GLF I called the company and asked how I send the product I don't want back and how I get a refund. I was aked if I opened the package. I told the lady I opened it. How was I suppoded to know what was inside. She told me that its company policy that she can't giv eme a refund and I can't send the product back because I opened the package. Lewiston Maine

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I called Secret Serums customer service #. I told the young lady on the phone I wanted to return the unwanted products and I told her I want a refund. She asked me if I opened the package. I told her "yes" I opened the package. "How else was I supposed to know what was in the package?" She told me its company policy that I can't return the poduct if the package has been opened. She said she would remove me from the list and I shouldn't receive any more. I told her that this is rediculas. I oened the package because I didn't know what was inside. How else was I supposed to know what was in the package. She simply stated again that its company policy that they don't except returns when the package is opened. I asker her if there was another number I can call to complain. She said that this is the only number the company has. I asked her if the company is with the BBB. She paused and she said that she didn't know. I told her again that I don't want the product and that this is a rip off and I want my refund. She was quiet and didn't say another word.

I went onto the BBB and Secret Serums C/O GLF is not registered. I couldn't find anything using the database.

I do not want the My Secret Anti-Againg Treatment and I do not want the My Instan Line Filler. I purchased a sample of the product for $5.95. I did not sign up for a VIP membership to receive the product monthly. I feel strongly that this a scam and a complete rip off.

I do not understand how it can be leagal to trap me into purchasing this product. I can't return the product because I opened the packeage it arrived in. How else am I supposed to know what was in the package? I feel this is entrapment and unexceptable. If this a good product and/company they shouldn't force purchases. I want the $176.41 refunded. I want to send the unwanted product back. I ordered a probiotic and I was waiting for it to arrive in the mail. I opened the package expecting it to contain the probiotics.

This report was posted on Ripoff Report on 02/01/2017 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serum-co-glf/lewiston-maine-04240/secret-serum-co-glf-i-called-the-company-and-asked-how-i-send-the-product-i-dont-want-b-1353301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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