Secure Home Warranty / Secure Warranty Unfair and fraudulent practices, vanished for 4-5 months. Don't respond if you want your money back. Philly Nationwide

This company seems to be a fraud one. They promise all sort of things but never revert back when we ask for any warranty service. I have paid them $669 for warranty starting June 21, 2016 to Sep 21, 2017. I had couple of issues... one with Swimming Pool Heater and Leaking. This issue came up last year and then told some company will come and fix it but that didn't happened. we closed the pool during winter and again this year submitted a claim about a month back (claim# 17783). Since then they are telling me that they have assigned someone to come and fix it but none have come yet. I have called them multiple times and everytime they are telling we will try today otherwise we will assign someone else. The 2nd claim came up recently ( claim# 18089). Out AC stopped working. They did the same thing and finally told me if I can get someone to fix . They will reimburse it. With this hot summer we are without the ac for more than a week. I called one person. He has done our AC servicing since 2013. He looked at the issue and submitted the diagnosis of about $1700 to fix the ac. I am calling them to approve the fix so that the company I called can fix it. For last 3 days either they are saying they haven't got the estimates or will check with someone as they are getting hundreds everyday... The most important thing is sometime back for about 4 months they never pickup any phone... anytime we call it will go directly for voicemail and they will ask to send email to claims@securehomewarranty.com and never responded. They told the fee is refundable... when I came to know about their poor service I asked them to refund the monry in October last year but they never responded after that till May. Now that I have the claims they are playing tricks.