Secure Van Lines Taken with out authorization. Forged Signitures to prove.... Don, Jamie, Andrea, Sharon.... They LIE, Santa Clara California

Mr. Townsend, since our initial contact with you, you have made numerous accusations about this company and its employees. After months of continuous slander from you, we will no longer be responding to your false accusations.

A settlement was made on behalf of your attorney for services that were in fact rendered as you stated previously were not. Your continuous emails of praise to your salesman are just a few examples of how your story changed after you returned from over seas.

In response to your accusations of this company... You are one in hundreds of clients who feel this way. We provided you with excellent service as your emails stated. Your items were delivered as promised in the time frame that was arranged and agreed upon. You were not charged additionally for any other inconveniences that were created by you to this company or its employees.

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In one of the previous rebuttles. I have have to answer to some of the statements made. Sharon claims that they where there for 13 hours. Well, they showed up at between 1-2 as mentioned before. However, if there was only approx. 800 cubic feet and there where 3 guys. Why did only take 4 hours with one guy and myself? To unpack all of the broken merchandise you sent? My guess is you stole the majority. Keep in mind your words 13 hours. By the way sending someone else's bed and URINE all over it is the most lowest form of trash I have ever seen.I have a reciept that the bed was approx. 4 months old. The box spring doesn't match the top. It is obvious that someone in your company or yourself did this. Picture are on there way. This is not the only company this complaint will go to. If it requires DNA to prove it and it requires samples from everyone of your employees to make sure they don't have HEPATITIS which is from urine or fecal matter. I will spare NO COST and then IT will hit the media. I assure you I am not kidding or making a threat. That is the lowest form of discusting that anyone could do and to risk someone else's health is unbelievealbe at best.
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10/17/2008 Consumer rejects business' final offer
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(The consumer indicated he/she DID NOT accept the response from the business.)
As usual the owner is delusional and of course this remark will come back to bite her exactly where it needs to. She is going to loose her licence and the FEDS will be involved shortly. The owner extorted cash made an agreement based on her attorneys measurements. That she know's are fake. I have the copies they sent fed ex. My goal at this point is not just about money. She and her attorney made an agreement to have the merchandise delivered. They did NOT do what they said and here it is in writing. Oh and further more. Everything they packed was broken. One of there employee's on a 3 way conversation said he would sell off the merchandise or break it. Apparently they did just that.
Dear Mr. Bommarito:



This e-mail shall confirm that for $4,000.00 (USD), payable to Secure Van Lines, in certified funds by United States Postal Money Orders only (no other check, certified check, cashier's check, or money order from other issuer), my Client, Secure Van Lines, will dispatch the household goods of Townsend to his Myrtle Beach residence.



These terms are being offered following a series of disputes, claims to law enforcement and other business / consumer bureaus, but it is my representation to you that my Client will, in fact, dispatch the goods and arrange delivery within 5-7 days upon confirmation of the payment in guaranteed funds. Clearly, my Client is a duly insured, registered carrier of used household goods by the Dept. of Trans. and I cannot believe they would jeopardize their license for this $4,000 arrangement.



The reason United States Postal Money Orders only are being required is that my Client understands that they are the most secure. Should you choose to arrange another method, such as wiring the funds, perhaps alternative arrangements can be made.



Thank you.



Very truly yours,



/s/



Jeffrey Nadel

One more thing. I heard Sharon on the phone talking to the truck driver because there are 2 plasma TV's missing...the only thing that she could come up with was "How big are they" as if that would make a difference in the world. Considering your company packed them and had to REMOVE THEM FROM THE WALL YOU MORON

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It is obvious that this Sharon doesn't want her name given out but, If everyone goes to find your company and the date you incoperated oddly enough your name appears. Then again you say your the owner to the Palm Desert Police Dept. So now what your lieing to an investigating officier?

Otherwise, you will be in violation of several DOT laws and subject to massive fines by the Federal Government that will put you out of business permanently. The truth is - you can't deliver because you don't have a signed contract to perform the move; only a forged one. And you know it. You won't let go of the items because you and your lawyers are trying to figure out a way to recoup the costs without (1) losing too much money, (2) ending up in jail for fraud, or (3) bankrupt by the DOT fines to be levied against you.

You guys screwed up - plain and simple. Instead of sticking to a story you and I both know can never stand up as anything resembling the truth, just deliver the items. You should deliver them for free - in exchange for tt to NOT report you to the DOT. I believe that is fair consideration. If not, consider this: you're currently in trouble with the DOT for (a) hostage loading, and (b) delivering 30 days after the last date of the delivery window. Remember, it's a $10,000 fine for each day after 30 days from the last date of the delivery window, and another $10,000 just for the hostage load. Calculate that out and it should pretty much finish you off. And that's aside from the criminal fraud you all committed by forging his signature. Just do what I said and it may go away.


TT, if you haven't done so already, I would cancel your credit card and report the NUMBER as stolen. Whether you decide to tell them who stole it is up to you. Maybe the police might be more interested in pursuing a criminal fraud case instead of a civil matter they won't.

Case # 293202
Move From: CA-SC


Prior to showing up on the day of pick-up, Mr. T. had scheduled an on-site estimate with Secure Van Lines. A few days after the on-site visual estimate Mr. T.called the office to ask numerous questions and confirm he would be relocating with Secure Van Lines.


On 7/23/08 Secure Van Lines, Inc. was hired to relocate Mr. T. to South Carolina. He gave his credit card information to the sales representative to charge a deposit for the move. He also informed the office that we could charge the same credit card for the 60% on pick-up as he would not be available on the pick-up day. Mr. T. was out of the country when the move was to take place. However his brother R. T was to be present at the time of the pick-up. Mr. T had arranged that his brother would be the representative for him at time of pick-up as Mr. T was to leave abroad.


Mr. T contacted Secure Van Line's office via email to inform the company he would be in Myrtle Beach on or around the 25th of August.

Since the date that Mr. T said he was ready for delivery we have been receiving harassing phone calls from him. He states that he never authorized the pick-up nor the charges for the move. He also claims that even though his brother was present at the time of pick-up, we stole his items.

I have documents and emails as well as contracts that were signed by Mr. T. Although he is claiming they were forged by our employees or his brother.

I have been in contact with the Sheriff Department in Palm Desert, CA. They have informed me to file a police report with the police department in Myrtle Beach, SC which has been done already..

My concern is that this customer acknowledged and made a reservation for a move with this company. We were at his house to do a visual estimate. He then reserved a move with us. He authorized us to pick-up his items on 7/23/08. His brother R Twas at the house at time of pick-up and clearly signed all documents and allowed the crew to do their job for nearly 13 hours.

At this time we have contact our legal department as this has become a civil matter.

I am not sure of what Mr. T is attempting to do. However, we not deliver his items to South Carolina until this matter is rectified. Secure Van Lines, Inc. was hired by Mr. T to do a move. Secure Van Lines, Inc. did not steal his items nor forge documents..