Complaint Review: Protection One - Wichita Kansas
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Protection One PO Box 49292 Wichita, Kansas U.S.A.
- Phone: 877-200-5958
- Web:
- Category: Security Services
Protection One Beware: A Spider's Web of Billing Practices Wichita Kansas
*Author of original report: Canned Response by the Company - Never Happened
*UPDATE Employee: Dear Arthur
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
When I had problems with their previously installed security system that left half my house unprotected, I was informed that it was an "old system" and the hardware was no longer supported. They then tried to push me into installing a new system. I shopped around and found another service that could install a new system and provide monthly monitoring for far less money than Protection One. I sent Protection One a cancellation for the monthly monitoring, but they continued to bill me BECAUSE: 1) I had sent the cancellation to the "payment office" instead of the "billing office," and 2) It is THEIR policy to only allow cancellations every three months. So, despite not even using their service, I have to pay a total of four extra months and mail another cancellation to the "correct" address. (Silly.)
Read your agreements carefully and just line out things that don't make sense. I don't have time to mess with these guys other than to write this report on their gross lack of: 1) good customer service, and 2) just plain common sense.
Arthur
Sedona, Arizona
U.S.A.
This report was posted on Ripoff Report on 10/21/2008 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/protection-one/wichita-kansas-67201/protection-one-beware-a-spiders-web-of-billing-practices-wichita-kansas-1033487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Canned Response by the Company - Never Happened
AUTHOR: Bart Mann - (U.S.A.)
SUBMITTED: Monday, December 01, 2008
If you read the company's response to my original complaint, it sounds like they really wanted to try to fix things with their nice, comforting "we're-here-for-you" tone, right?
Nope.
I called the number listed on their published response, got a recorded message, left messages and did not hear from them -- except to get yet ANOTHER BILL for MORE money. These guys are unbelievable. Please, learn from my experience, and expense, and AVOID PROTECTION ONE as there are much, much better companies out there.
I can only hope our weakened U.S. economy serves to purge companies like this who seem to run from reasonable customer service in favor of harassment and short-term billings.
Arthur
Sedona, Arizona
U.S.A.
#1 UPDATE Employee
Dear Arthur
AUTHOR: Stephanie - (U.S.A.)
SUBMITTED: Wednesday, October 22, 2008
Dear Arthur,
I am in receipt of your complaint. Thank you for allowing me the opportunity to assist you. Please contact me immediately so I can ensure that your allegations are investigated, as there are comments which do not accurately display our proceedures regarding cancellation. I look forward to hearing back from you and I extend my sincerest apology for any inconvenience you may have experienced while trying to reach a resolution to your concerns.
Respectfully,
Stephanie Winkler
Executive Customer Relations
Direct: 316-352-2680
Toll: 877-835-3338
Email: stephaniewinkler@protectionone.com
Related Reports
09:52 AM
03:40 PM
10:53 AM
12:13 PM
08:51 AM
04:54 PM
09:21 AM
10:15 AM
03:44 PM
08:35 PM
01:48 PM
New Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
