Report: #693437

Complaint Review: Securus Correctional Billing Service

  • Submitted: Thu, February 10, 2011
  • Updated: Sat, June 25, 2011
  • Reported By: Renee — saint petersburg Florida United States of America
  • Securus Correctional Billing Service
    PO Box 650757 Dallas, TX 75265-0757 and PO Box 110
    Houston, Texas
    United States of America

Securus Correctional Billing Service securus Technologies Securus Correctional Billing misrepresents prices and hides fees Houston, Texas

*Consumer Suggestion: Help File a Class Action Lawsuit Against Securus

*REBUTTAL Individual responds: Securus Inmate Phone Services

Show customers why they should trust your business over your competitors...

My daughter was arrested while visiting in Texas at the age of 17, well in TX she is consdered an adult so they placed my 17yoa daughter in the County Jail with adult offenders.

I created an account with securus correctional billing so that why my daugter was incarcerated she would be able to call home and be comforted until the situation got resolved or bail was arranged, I put $30.00 on the prepaid account and was charged a $6.95 processing fee making my total $36.95.
My daughter called once and we spoke for 15min until we were disc by the telephone company, after our call I called Securus to inquire on my balance and was advised that my balance was only $2.85.
Meaning that my one 15 min call with her cost me $27.18.. according to the company the breakdown is as follows for the charges $4.42 just to connect the call, $0.89 per min and finally $4.96 as a service fee for receiving the call.

Hello people I paid a service fee of $6.95 just to give them money, $4.42 for a call to be connected and a service fee of $4.96 to simply receive a call.

There should be no way this is legal, the federal government adopted a law against price gouging in the United Stated of America so how are these companies able to break federal law everyday and still continue to conduct business in the United States?

The definition of price gouging is: pricing above the market price when no alternative retailer is available
Is this not what these companies are doing to the families who are already suffering a crisis with the loss of a loved one being incarcerated??
In some cases the person sitting in jail is innocent and his/her loved ones are being totally inconvenienced emotionally and financially by the system only to have the only company that can access them the priviledge to communicate with their loved ones committ such a crime as to literally legally ROB them of more of their already stressed finances??

If anyone can help put a stop to this crime that is being committed please help.
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This report was posted on Ripoff Report on 02/10/2011 05:16 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Help File a Class Action Lawsuit Against Securus

AUTHOR: mbee - ()

I have experienced the same thing with Securus. They initially were charging me $27 for a 20-minute phone call, until I figured out how to get a local number, and now I pay just under $5 per call. In the past two weeks I have been REPEATEDLY disconnected by Securus for no reason, and each time they charge me for the total allotment of 20 minutes, even though I may have gotten cut off after 1 minute. Their policy is that they don't refund any $ for cell phone users - which of course most people are. They say that cell phone carriers sometimes have dropped calls, so they aren't responsible for that, and if you use a landline they will issue refunds. But the problem with that is that the calls are disconnected BY SECURUS, and you can tell this because you hear a short recording just before you are disconnected that says "this call is being terminated, no third party calls allowed." I asked them about that and they gave me the list of reasons that calls are terminated, but NONE of those things applied. She said that no matter what the reason for the disconnect is, if any interference is detected, that's the default recording that is used. Either way, it's Securus who is terminating the call, and they should not be able to charge for something they haven't provided. Even if one of us just hung up, they shouldn't be able to charge for minutes that were not used.

They are getting away with this because they can. 

Securus pays a fee to the jail administrator in order to get the contract - up to 40%. Those fees are passed along to the consumer, which is why the prices are through the roof. They are only interested in profits - not quality of service, not keeping inmates in touch with their families, and certainly not customer service. Their reps are rude and totally unhelpful. When I do stay connected, often times the line is full of static and we can barely hear eachother.

The facility where my brother is recently did away with in person visits, and went to video visitation only. No surprise that Securus provides the equipment and video service. I scheduled two video visits in the past two days, neither one of which worked. I paid for two 25-minute video visits, and got nothing. They are saying there are no refunds.

Securus claims that their technology saves lives and that's why it's worth the money they charge. This is total nonsense. The "technology" is simply that they record all calls - which is a service you can get by downloading any one of dozens of free apps on your phone. Besides, if they are counting on the quality of their recordings to capture criminals who are planning crimes or making confessions - they really should ensure that they provide a clear and stable connection - i would really like to see the FACTS backing up their claims.

The FCC's ruling that caps the amount that can be charged for long distance fees goes into effect February 11th. Securus tried to appeal the ruling, but was unsuccessful. Unfortunately, the ruling does not address their refund policy, and also does not address what they can charge for local calls - but it's a start.

There are clearly hundreds of customers who have been ripped off by Securus, and the only way they are going to stop their aggressive tactics is if a class action lawsuit is filed. I am beginning a campaign to find other Securus customers who have been affected. 

To be included, please email

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#2 REBUTTAL Individual responds

Securus Inmate Phone Services

AUTHOR: Rickey - (U.S.A.)

These people are interwound with all the correctional facities they can be.  The reason they are so loved by institutions is they charge so much.  Kick back is the big deal.  You see jails and prisons are out to make a profit like any business.  They arent going to get it off the inmates inside.  So they make up for it by screwing those of use on the outside that are trying to make it by absorbant fees.  Another good government vasaline job. 
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