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Report: #1287531

Complaint Review: SEDONA BEAUTY IS A FRUAD COMPANY - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Julesreid — ottawa Ontario Canada
  • Author Not Confirmed What's this?
  • Why?
  • SEDONA BEAUTY IS A FRUAD COMPANY Nationwide USA

SEDONA BEAUTY Secrets SEDONA BEAUTY SECRETS IS A FRUAD COMPANY Nationwide

*UPDATE Employee: Response to Julesreid — ottawa Ontario Canada

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This company called sedona is a COMPLETE RIP-OFF aka Fraud. They tell u about their product and offer u a free trial, and the only thing u have to do is pay for shippinng of as little as $4 but the REASON they do this is just to get ur credit card information so u can be automatically charged after 8 days for $$130-150 for the trail that u wont even receive until after a month and! I got charged twice for the trial and the next installment that I had no idea of almost $300 buck. Please dont be a victim of this company.

I have never written an online complaint before but I did this to get the word out and possibly help someone who was thinking of getting this product. Plus after u finally get the product they wont offer u a refund at all because u never canceled with the 8 days of trial, but u'll get the trail after almost 2 months and u stil pay for shipping and an online transaction fee! THIS COMAPNY IS A FRAUD PLEASE BEWARE AND NEVER GIVE UR CREDIT CARD INFORMATION TO ANY SKETCHY COMPANY ONLINE!

This report was posted on Ripoff Report on 02/13/2016 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sedona-beauty-is-a-fruad-company/nationwide/sedona-beauty-secrets-sedona-beauty-secrets-is-a-fruad-company-nationwide-1287531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Response to Julesreid — ottawa Ontario Canada

AUTHOR: Ms. Halloway - (USA)

POSTED: Friday, June 24, 2016

Hi Julesreid.

 I deeply apologize for any misunderstanding s about our trial promotion and our terms and conditions. We take complaints very seriously and we hope this response will provide you with additional information.

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program.

I have included the Terms and conditions that can be found on the Sedona Beauty Secrets website:https://www.sedonabeautysecrets.com/  We'll also enter you into our Sedona Beauty Secrets Forever Young Club. With the Forever Young Club you'll get a package of Sedona Beauty Secrets Anti-Aging Duo so you can maintain your beautiful skin. (8) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at 1-800-918-2757 or www.SedonaBeautySecrets.com), we'll conveniently bill your credit card $94.31 for the full 30 day Sedona Beauty Secrets System. The cancellation and return policy is described in detail below. Plus, you'll also get a package of Sedona Beauty Secrets Anti-Aging Duo about every 30 days for the same monthly in-home price you paid for the original Sedona Beauty Secrets System plus $10.91 in shipping, all conveniently billed to your credit card.

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox. 

I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.

Sincerely, Ms. Halloway

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