After paying Close to Four Thousand Dollars in 2004, the pump has conviently gone out as the warranty has also lapsed. Requiring me to pay a prorated amount. Yet, I understood that the bed had a 10 year warranty. July 2004 to July 2008 is only a 4 year period.
A Representative for the company has admitted that the company is changing out the pump in their newer models as they have had problems with the current pumps.
Therefore I asked why I am required to pay over 2 hundred dollars for a new pump when the company is already replacing the pumps.
It just seems to me that a company that made $3,624.99 off of me would want to give me some assistance. I even paid for the bed on a cash bases by putting the whole amount on my Visa Card.
I realize that $250.00 may not sound like alot, but it is for me at this time.
Also there is an ethical responsiblity on the part of a company to treat its customers better than this.
So here I lay with a bed that is completlly flat on one half side. This makes it very unconfortable to sleep on as I tend to roll into the flat area and wake up in so much discomfort. Quite Ironic since the name of the bed is Select Comfort Bed.
It also occurs to me that other good people are out there stuck with a bad bed pump. I would really hope that this company would be required to replace the defective pumps in the older models as well as the new ones they are currently doing. Please Remember.... my Bed is only FOUR Years Old this July!! I have been having problems for the last six months, since February this year.
Perhaps if enough of us band together we can get this company to do the right moral thing which is to stand by their very expensive product. I sincerely appreciatae any and all assistance. Thank you.