Select Home Warranty BUYER BEWARE!!!! SCAM Nationwide

BUYER BEWARE!!!

I purchased home warranty from Select in March of 2015 for $425.  On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim.  They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. 

On 9/18/15, The contractor had to come back out b/c it still was not cooling.  I was told it would just take a while.  Two weeks later the system was not working at all again so i was trying to deal with the contractor and they kept no-showing and finally they started to ignore me.  Keep in mind, this was in the middle of summer in Texas and I have small children.

On 9/26/15, I call Select twice and was told that a Manager would call me and they never did.  On 9/28/15 and call and email the contractor and still not response.  On 9/29/15 I called Select Home Warranty at 830am.  They said that the contractor would call them back at 10:30am and if they didn’t hear back from them, they would try again at 11am.  Select NEVER called me back.

I finally gave up.  My family was in a 95+ degree house and that is a serious safety concern.  I called a local A/C company and they came out and said the previous company overcharged the system.  The coils and compressors needed to be replaced.  I received 3 bids and went with the cheapest one.

I tried to get Select to cover my repairs.  They requested some documents and I provided everything they asked.  They said they needed a month to review and after that month, they asked for MORE documentation.  After I literally jumped through hopes to provide the additional documentation, the denied my claim saying that freon is not included.  I'm ok with them not covering the freon or coils that were leaking but they could have covered the compressor and labor.

As if I didn't have enough stress to deal with through this.  They are only in it to get your money and run.  If I would have never purchased this policy, I would be $1000 ahead. They don’t stand by their policy and they do not vet their contractors.