Select Portfoilo Services SPS Horrible Company Salt Lake City UT UT

Our Moragae was sold by Citi to SPS.  Everything went live May 1 so when I called they was not going to honor our contract with Citi where our morgage would be drafted by weekly.  So I mailed a payment to them in UT the same day I mailed another loan payment to UT well the other one in 3 days was post no problem this one nope 10 days later I called them and they used the excuse there system was not fully ready.  Well news flash I worked 20 years in finace went through 3 mergers and one being internaitonal so I know the day they took over they had all our inforamtion no quesiton but they still 3 mth later use that as a excuse. 

We are way a head so we took June to work on so stuff.  We get a letter saying they are going to set up direct draft no fee we need to fill out this paper and fax are mail to them so we faxed it over not once but twice.  So to my surpirse they did not draft the first of July like we ask for it start.  I call they never recieved anything I read them a letter they send confirming they got it and it was being processed.  Still no where could anyone find the paperwork I talked with 3 of the rudest people you can imagine and three of the most lost people ever.  Then I was informed they are not going to post my payment as payment they will be done as CR so I will not have them show on my account the money will go into a holding tank and when they draft the second on they wiill them post both.  Do your reserach people this is illegal by law you have to post any payment received in 24 hours. 

Then I get a letter today 2 weeks later they are going to start drafting my payment bi weekly like we ask funny where did that come from remeber you never got it.  We called because we want to insure they are not screwing us oh the payment want start drafting until Sept 4.  I logged into our checking account to find they started drafting it today.  So no one up there has a clue what they are talking about and no one has a clue about loans.  When you have a fixed rate loan say at 6 % that is broken down into a daily rate and added daily why do you think when you pay off early they need a date.  Well they say oh theres don't work that way well I know for a fact it does and when you are not post my payment right when you get it I am getting charge that interst.  I hate this company and will be taking care of all this add interest we have accruded.  As we found out the payment in May has never been total posted to our account until tonight 3 month later.  I need blood pressure meds just to talk to this company.