Select Portfolio Servicing ripoff, misleading, uninformative Salt Lake City Utah

Well, I appreciate your response, but here's the problem. I have every cancelled check from this company, I was never behind, I never had an escrow account, the taxes they paid, were already paid via the Trustee thru Chpt 13. SPS paid taxes, already paid, then put -$6833. in my escrow account! The trustee knew those were paid. The trustee and I have been back and forth with this company - to no avail. They kept it as is. Every payment after that went to unapplied fees first, not escrow or payment. Which is wrong again - there should have been no unapplied fees - I was current. All is lost now as SPS has forced me into chpt 7 bankruptcy. Their fees kept going up despite my attorney's contact, the trustee contact and my contact with proof.
I was not willing to stay and fight anylonger, as fees just kept rising and I just kept sending proof. This is rediculous. And the BPO was every single month, someone would drive by my house taking pics. Even with my children outside. My attorney stated that this is legal 1 x a year!!!! Not every month - it ventures into invasion of privacy.
Thank you, but SPS was never willing to work with me. They are not willing to look at proof or even admit any thing out of the way. - But thanks anyway.

I had SPS which then became Ocwen. WOW! What a mess! SPS didn't talk to Ocwen even though I believe they are the same entity and in just a couple of months decided to foreclose on my home. I believe I have it cleared up now, we'll know for sure on Friday. Good luck my dear, I'm just selling my house and getting away from that bunch all together. Be careful of who you re-fi with it still might be the same company.

cammie,
i am a current SPS employee and i would like to help..i read your letter and i work with people who are in your situation every day. you can contact the payment center at 1 800 635 9698..until 11pm est mon-thurs and until 9p on fri..if there are payments that have been misapplied or that you wish to have re-applied in a specific manner, the reps at that phone # can place you hold and call the cashiering dept and have them re-allocated right then while you are on the phone. the allocation matrix wld not allow for monies rcvd to be applied to fee's regardless of what they are for, if a customer has payments that are due..all monies that are recieved are applied to to the monthly payment 1st, because wether or not the monthly payments are current determines the account status (for credit reporting and forclosure action etc)if you send a payment plus extra, the excess money would still not be applied to fee's if you have a payment due. rather the excess money you send would be held in "unapplied funds" aka "suspense" until enough money is recieved by SPS to make a full reg pymnt (principal and interest)this keeps our customers as current as possible. next, once all pymnts are current, excess funds would go towards any escrow balance because there may be additional interest charged on the escrow balance, by reducing the escrow balance, SPS bills less in interest on that advanc (aka corp advance)As for the escrow (in your case taxes) SPS will pay all outstanding amounts to the county (taxes) in order to secure the property.if we recieve a delinquent tax notice...sometimes advising of possible action against a mortgagor or the property...we step up and pay, and we only pay what the county advises. you may contact your county to vrfy pymnt and ask if they can refund you or SPS any overage that may have been paid..some counties will not refund the money to either party others will. The F/C BPO fee- well that is a forclosure brokers price opinion/around the 40-60 day of delinquency a property inspection (paid to a 3rd prty aprox $10.35) is done where someone drives by to vrfy condition and occupancy of property and the BPO ($85 paid to a 3rd prty company who sends a licensed real estate agent/broker) to the property who then renders a fair market value of the property, basically it lets SPS know the condition occupancy and marketabiblity of the proprty (helpful in determing wether or not to consider pursuing forclosure etc.)these fee's will repeat and services re performed as long as and every time an acct goes 40-60 days past due... if you fall behind, it is a good idea to try to keep it under 30 days past due..that way it is not reported as a late pay to the credit bur and you would not incurr any of these fee's..as these are legitimate collection charges that SPS incurrs and then forwards to a mortgagor as agreed in the nortgage docs/also, keep in mind that SPS is not the company that made the mortage agreement that you signed when you got the loan, they make thier money by SERVICING the loans NOT foreclosing...the actual investor pays SPS a fee for servicing...so a foreclosure sale takes business away from this company.if they foreclose on a loan...that revenue is gone. the success of this company relys on the mortgagors remitting payments..the better your pay history, the better this company looks and the more money they make. also remeber that all companies have are required to report your payments accuratley, once you have the payment allocated correctly, make sure you ask the rep to also update your credit file..and call early..cashiering leaves at 5p est...i think...good luck and please do not let a dispute force you out of your home.