Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Sellers Playbook, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with Sellers Playbook, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Sellers Playbook, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Sellers Playbook, Inc.'s principal, Mrs. Jessie Tieva, has informed us that the philosophy of Sellers Playbook is that their client’s success is the heart of the business. As a successful entrepreneur, Mrs. Tieva feels it is critical to listen to their clients, respond properly and work with their unique needs to ensure success. By always putting their customers first, Mrs. Tieva hopes to maintain Sellers Playbook as a successful enterprise both now and for many years to come. Another top executive, the “Director of Coaching”, Stephen Nagy told us that Mrs. Tieva's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Sellers Playbook's “Director of Coaching Operations” says this, "We are one of the top companies for helping Amazon stores create and understand their own brands and source well-known brands and products. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small Amazon businesses all over the world."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Sellers Playbook, Inc. truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Jessie Tieva during an onsite inspection held by a third-party verification company with no biases towards Sellers Playbook, Inc.

Sellers Playbook offers educational resources for individuals interested in becoming third party sellers on Amazon. They have been providing this service since 2008, and have developed relationships with suppliers over the years. Jessie Tieva stated the following about her company, "It has become nearly impossible for someone to start their own store and be successful right out of the gate with Amazon because of all the restrictions. For the consumer it's really good, there are a lot of people that buy knock off’s or fakes. This is why the rules are in place, it helps to protect the customers. Because of the relationships we have with suppliers, we have been able to offer our members access to the suppliers and then we have our own warehouse. We do warehousing and fulfillment to Amazon. It’s really a service that we’ve created with the platform with Sellers Playbook."

Leads for Sellers Playbook are primarily obtained through online marketing and events hosted by them in various cities. The initial event is free and to attend their three-day seminar it is an additional $1000. Ms. Tieva explained the sales and service process after the client signs on for their services, "we help source that [merchandise], we price it, we don’t mark up anything. That is the service we provide. We do all the negotiating for you, get it shipped over for you with other member’s product in a 40ft container truck. The product gets shipped to our warehouse, we sort and label it all, we upload it to the seller’s store for them, then we ship it to Amazon and then it gets marked Prime. Our members don’t have to touch the product at all. All they have to do is monitor their inventory and pricing."





CUSTOMER CARE & COMPLAINT RESOLUTION – SELLERS PLAYBOOK INC.

During the on-site interview, Ms. Tieva was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Tieva expressed that their most common complaint arises when individuals who come to the free seminar don't want to pay the additional fee to attend the three-day seminar. She additionally stated the following, "those people aren’t our members. As far as our members go, we have very happy customers. We bend over backward for them. We want them to be happy, make money, and achieve their goals. We deal with many people on the front end that want everything for free, but this is a service and we don’t do anything for free."

When asked to comment on complaints posted on Ripoff Report's website Ms. Tieva expressed that they believe the comments were posted by an ex-employee, "I am 100% certain, that this past employer is the one making the comments on Ripoff Report. This person who said he was there during one of our workshops, we looked at our attendance roll, and they weren’t even there. We know now speaking with some other employees that have since left that company that the company is who is writing these comments. It is a competitor that wrote a lot of that stuff. It’s just too bad. Instead of trying to sabotage, and if they would focus on doing the right thing for their clients, it would solve a lot of their problems. They don’t need to sabotage other people." In order to further assure future and current clients, Ms. Tieva expressed that she has been in this business since 2008. This history has provided her with an impressive Rolodex of providers and an immense amount of knowledge. Additionally, they have a trademark license in 20+ states.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Tieva further expressed their current customer service stance, "we strive to meet our customer's expectations. We go above and beyond in every way possible, and help our members make money. That is what people come to us to do. Not to just set up a store, but to help them become successful. That is our goal." She additionally stated, "we really jump through hoops to make sure they are satisfied. It doesn’t take much to make people happy and provide the service you say you are going to provide. If they have a valid complaint or even a suggestion we will listen and fix it."



Sellers Playbook is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think people are looking for validation these days. They want to make sure they verify and see what other people are saying about the company before they get involved. It means a lot to us to be a part of this in a positive way and get that stamp of approval from them."





SELLERS PLAYBOOK, INC. – STATEMENT FROM THE DIRECTOR OF COACHING OPERATIONS – STEPHEN NAGY

" Sellers Playbook executives and team are completely dedicated to their client's success and improvement. We work diligently with each client to tailor our valuable services to their specific Amazon Stores."

We are one of the top companies for helping Amazon stores create and understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Sellers Playbook, Inc.'s team have expressed that they feel very confident doing their job. They are encouraged to continue expanding their vast knowledge base and are given the tools to excel at all aspects of their work. Sellers Playbook, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""Sellers Playbook provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mrs. Tieva is truly concerned about our contribution to the company and providing growth opportunities for us. She takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Sellers Playbook, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SELLERS PLAYBOOK, INC.

Sellers Playbook, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Sellers Playbook, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Jessie Conners Tieva, Ripoff Report is convinced that Sellers Playbook, Inc. is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Sellers Playbook, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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