Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SeniorLeads for its full commitment to quality customer service.

Ripoff Report's discussions with Seniorleads have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Seniorleads listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SeniorLeads' executive in charge of daily operations, Mr. Bob Richards, has informed us that his personal philosophy is that his clients' success is at the heart of the business. As a successful businessman, Mr. Richards feels it is critical to establish an efficient and well-designed system that clients can use easily. By honoring his customers' precious time, Mr. Richards hopes to maintain SeniorLeads as a successful enterprise both now and for many years to come. Another top executive, Robert Mednick told us that Mr. Richards's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". SeniorLeads' Robert Mednick says this, "We are one of the top lead generation companies for helping financial advisors and life agents gain clients quickly.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "SeniorLeads truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their written agreement."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Bob Richards during an onsite inspection held by a third-party verification company with no biases towards SeniorLeads.

SeniorLeads helps financial professionals expand their current ventures through their easy to use online platform. SeniorLeads provides companies and individuals with interested prospects in their area of expertise. Bob Richards stated the following about his company, "[we] advertise to consumers offering financial information and when the consumer makes a request we sell that lead to a Financial Professional in the consumer’s area to respond to the consumer and supply the consumer that information. We charge the Financial Professional for the lead."

Leads for SeniorLeads come from businesses and individuals who are searching for solutions via Facebook, Google, or a site designated to receive co-registration offers. Mr. Richards explained the sales process after a potential client has decided to utilize their services, "A sales consultant walks them through how we get the consumer and how the financial professional will follow up with and connect with them. Once the Financial Professional returns their agreement, we do something a bit odd even though we are a web-based business, they have to physically fill out and submit the agreement. Everybody has to sign it before we take any money."



CUSTOMER CARE & COMPLAINT RESOLUTION – SENIORLEADS

During the on-site interview, Mr. Richards was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Richards proudly expressed that they have never had a complaint from a consumer. This is because the consumer orders the information and gets the information from the Financial Professional. He did additionally express, "from the Financial professional, they might complain and say that they try to contact us and we didn’t respond, or they contacted us three times and didn’t get a callback."

When asked to comment on complaints posted on Ripoff Report's website Mr. Richards stated the following, "we have three complaints on Ripoff Report. One person has a complaint that they tried to get service and no one responded. It specifically states in the user agreement how to get service. They will not do that and they think they will get a response. The agreement tells people exactly how to contact our service department. We can check the server logs to see if that person reached out to us. The human beings we have working in the service department are not clever enough to change that in the database. What we suppose happened is that they contacted our sales person and that sales person is an independent contractor and does not respond to a service issue." In order assure future and current clients SeniorLeads adheres to the regulations held by the Federal Trade Commission.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Richards stated, "changes are continual...It’s in our best interest to have the Financial Professional to stay with us a long time. We didn’t always do the comparison between the consumer’s IP address and physical address. That is something we added to weed out those requests that looked bogus. Might be a child playing around on the internet. That’s something we’ve added over the past two years. Every lead received from a consumer we submit it to a third party called Service Objects. They run 130 tests on the addresses, email, phone, and name. They look at all four fields we are getting and compare them to look for consistency or accuracy. If we don’t get a score of at least 60 if it's below we reject it. A year from now we might be offering technology that doesn’t exist yet."

SeniorLeads is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "clearly if we do everything we need to do to qualify, given their reputation, it’s certainly a good idea to get the thumbs up from them. It’s the best seal of approval we can get."



SENIORLEADS– STATEMENT FROM THE VP – BOB RICHARDS

" We are a forthcoming lead generation service. Rather than make promises on the phone, with us, you get our agreement and guarantee in writing. This forces us to be accountable. Please take time to review our site, learn about some of our tools, and review our written agreement.

Seniorleads's staff has applauded the firm's training and having the tools necessary to serve clients well. Seniorleads takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "SeniorLeads provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged and actively solicited. Bob Richards is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and readily recognizes learning opportunities."

Ripoff Report was pleased to learn that Seniorleads's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SENIORLEADS

Seniorleads recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Seniorleads has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Bob / Richards, Ripoff Report is convinced that Seniorleads is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SeniorLeads meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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