• Report: #1093550
Complaint Review:


  • Submitted: Mon, October 21, 2013
  • Updated: Tue, October 22, 2013

  • Reported By: DremaLJ — Crestline California
2301 Rosecrans Ave., Suite 1150 El Segundo, California USA

SENSA WEIGHT LOSS SYSTEM Charged My Credit Card Even Though I Cancelled My "Free Trial" Before It's Expiration! El Segundo California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I signed up for a "Free 30 Day Trial" of the product, and my original End Date of that Free Trial was October 2, 2013. 

I signed on to my account on October 1, 2013, and attempted to cancel my Free Trial, but when I hit the Cancel Button, rather than canceling my trial I was kicked back to a box that said my Free Trial had been extended for 2 weeks. It then gave the End-Date of my trial as October 16, 2013. 

 On October 15, 2013 I again signed on to my account and hit the "Cancel My Free Trial" button. I was then supposed to generate an RMA # (Return Merchandise Authorization Number) and return All product/empty containers I had. But when I would click on the button to generate the RMA #, the screen would always kick back to a screen saying I had 1 Day Remaining of my free trial. 

After several attempts at generating that RMA # and getting sent back to that same screen every time, I assumed the web-site was not functioning properly at the time. It was after their office hours, so I couldn't call them, but I thought I would be fine because I HAD hit the button choosing to cancel my free trial before the trial period was over, I just hadn't yet been able to generate the RMA #. I decided to try again the next day to generate that number on their Web-Site.

Since I had already hit the Cancel Button, PLUS I was getting a message saying I still had 1 day left of my free trial, I didn't see how there could possibly be any problem with generating the RMA # the next day. 

But when I signed on to my account on Oct. 16, 2013, the option to generate an RMA didn't even appear on my account page any longer! It was 10 minutes to 4 PM, the time their office closes, so I attempted to call their office. But I was bombarded by advertisements and offers for over 15 minutes on the phone, and by the time I actually was connected to what was supposed to be their office, I only got a message directing me to call back during business hours. Those advertisements and offers kept me from getting through, even though I had called them before their closing time!

So I emailed them, which was the only option available to me at that time. I did receive an automated response from the company acknowledging the receipt of my email, and stating a Customer Service Representative would contact me ASAP, usually within 1 business day. That was on Thurs, Oct. 16, 2013, so I expected to get a reply on Fri, the next day. As of today, which is Monday, Oct. 21, 2013, (after their close of business) I still have not received a reply to my email. 

And to top it off my card was charged for $89.95 on Thursday, Oct, 16, 2013, despite the fact that I had hit the button choosing to Cancel My Free Trial the day before!!

This report was posted on Ripoff Report on 10/21/2013 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sensa-weight-loss-system/el-segundo-california-90245/sensa-weight-loss-system-charged-my-credit-card-even-though-i-cancelled-my-free-trial-b-1093550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on SENSA WEIGHT LOSS SYSTEM

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?