Sentient Medical Technologies Brandon Grim, sales repEric Graham, sales managerChris Stella, CEO of company Fradulent Service and Contract Change, Put my down payment of $6,500 into their pocket. Kamas Utah

This customer did indeed by a Laser from Sentient Medical Technologies for $12,995.  Sentient received $6,500 from the customer via CC payments which absolutely was credited toward the purchase of the laser.  The remaining balance was funded through Hil Financial which was the company that helped to secure financing for this customer.  Sentient only received the funds we were due and because the customer’s lease agreement is with the bank that financed the purchase Sentient does not have the ability to assess what the customer does or does not owe or how those figures were calculated.  Contrary to what the customer says, Sentient did not ignore her calls, several team members took numerous calls from this customer, but unfortunately all we could do is let the customer know she needed to work with the bank to get questions answered about her financing balance because the bank will not discuss her financial account with Sentient personnel.   The bottom line is this customer is complaining about lease terms and amounts that are between the customer and the bank, thus her claims that Sentient has in any way been fraudulent are completely unfounded.

Furthermore, her statement that the laser was “half broken” when she received it is also a very poor misrepresentation.  Sentient acknowledges there was a leak in the Laser which was repaired completely at Sentient’s expense.  The customer noted that Sentient paid for the shipping costs, what the customer failed to acknowledge is this was done completely as a courtesy by Sentient because the terms of the purchase agreement that the customer entered into clearly specify that the customer is responsible to handle shipping the Laser back to Sentient for warranty repairs.  Nevertheless, Sentient incurred significant cost in an effort to please the customer.  Now the customer is blaming Sentient for something that is completely beyond our control and that we are unfortunately unable to assist with.

Lastly, we want to let it be known that Sentient understands the true demand of our customers and more importantly their customers. If a laser goes down appointments are lost, customers can go elsewhere and reputations can be tarnished. We are empathetic and will do everything we can within the terms outlined in the purchase agreement to assist our customer’s to the best of our ability.  Machines unfortunately can break (misuse or not) and when that happens it can be expensive.  Sentient is here to assist however that assistance has to be within reason and within the parameters of the agreed terms.