Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #920280

Complaint Review: Service Doctors - Chantilly Virginia

  • Submitted:
  • Updated:
  • Reported By: Wendy — Baltimore Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Service Doctors 14155-B Sullyfield Circle Chantilly, Virginia United States of America

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Service Doctors, a/k/a All Time Services, gave me a $1428 estimate for Traulsen freezer repair on 23 July 2012, which was to include a flush of the freon system, followed by leak detection, followed by recharging the whole system with freon, cleaning the condenser, replacing the thermostat.  The two guys who did the estimate didn't even pull the freezer out from the wall to look in the back, but just gave it an eyeball once-over.

When Mr. Singh came out to perform the repairs on 31 July 2012, the work turned out to be much less involved than what the estimate stated, and most of the work on the estimate wasn't performed and wasn't necessary.  In fact, I heard him on the phone with his office noting that everything seemed to be working properly . All he did was recharge the freon, tighten a valve, and clean the condenser.  I remarked that the work was far less involved than what the estimate suggested, and he agreed, noting that it really was only a valve.  

After performing the work, Mr Singh went to his truck and returned with the invoice.  Service Doctors not only tried to charge $1428, but added additional "tax" onto that, bringing the total to $1513.  I objected on the grounds that the work set forth in the estimate was not the work performed.  Mr. Singh told me he does not handle billing so I called the company.

The customer service person I called told me I had to pay the amount on the estimate, on the grounds that "I agreed to the estimate."  He then insisted repeatedly that I signed an agreement to pay $1428 because I had signed the estimate.  That isn't what the estimate form says, though; it says "I hereby authorize repairs and agree to pay for them upon completion of job."  It doesn't constitute an agreement to pay the amount on the estimate regardless of how little work was performed.   They offered a 10% discount and I refused.  Then I told them I would report them to the state attorneys general for VA, MD, and DC.  The customer service person put me on hold, returned, and told me someone from the office would call me back with the correct price.  

They never called back.  I couldn't hold the repairman hostage so I paid $1150 but it was still too much based on the actual work performed.  And to top it off, their repair was bogus.  My freezer was getting down to 5.1F before the repair and right now it's sitting at 5.0F and has not budged.

This report was posted on Ripoff Report on 07/31/2012 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/service-doctors/chantilly-virginia-20151/service-doctors-therefrigeratorrepaircom-all-time-services-charged-for-services-not-pr-920280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 Consumer Comment

Repair my AC From Service Doctors

AUTHOR: Tom_clancy - ()

POSTED: Saturday, January 04, 2014

Service Doctors was a great option to repair my AC unit at a reasonable price.

Amit Jain who came out was quick & polite, and he came out on a Saturday morning after I called on a Friday. The number you are calling is his cell phone and he also communicates via text which is great. He let me know the issues that my older system has, and brought my older system up to a much better standard than it was before. Our experience with company in 2012 was not so much good but instantly they come up with lot of changes in company structure & services.

Respond to this report!
What's this?

#2 Consumer Comment

Sime Problems in my home Air Conditioning

AUTHOR: Taylor-Mark - ()

POSTED: Friday, January 03, 2014

We returned from vacation on a Friday night to an 87 degree house. Service Doctors Air Conditioning answered my call at 7:30 and said they could come out the next day after another customer. I received a call from John the technician at 11 a.m. letting me know he was on the way. By noon he had the air running, and had cleaned both units.

Respond to this report!
What's this?

#1 REBUTTAL Individual responds

Plumbing Maintenance From Service doctors

AUTHOR: Bejjani-Reuben - ()

POSTED: Saturday, September 21, 2013

I strongly recommend Service Doctors Plumbing.  The workers were extremely professional and they know their business very well.  While I am not a professional plumber at all, I've done a little household plumbing like soldering and running copper pipe, installing new sinks and faucets and replacing drainpipes.    I am very, very impressed with the quality of their work.  It's solid and clearly done with pride and attention to detail.  They provided me with an estimate for a somewhat unusual 3 day job, and they stayed within the estimate, too.   I'm definitely thankful to find them, and recommend them without hesitation.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now