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Report: #721887

Complaint Review: Service Foods - Norcross Georgia

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  • Reported By: Andy — Lawrenceville Georgia United States of America
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  • Service Foods 4355 International Blvd, Suite 150 Norcross, Georgia United States of America

Service Foods & Jefferson Financial Blue Ribbon Foods, Southern Foods, Inc., Service Foods ( Jefferson Financial)  Deceiving information full of lies to get you under contract, after having you under contract they do not care about the customers, ONLY about their pockets. LIARS! LIARS! LIARS! Norcross, Georgia

 

*Author of original report: Very Satisfied

*Consumer Comment: Returning Service Foods Customers

*Consumer Comment: Service Foods/Blue Ribbon Foods Great!!

*Consumer Comment: Good company- Service Foods/Blue Ribbon

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I received a call from a representative from the company Service Foods, Inc. The representative, a lady named Deborah, was the first person that spoke to me about this food delivery service. I should have followed my gut, when she insisted so much about setting up an appointment with one of their home visit representatives. We told her we were not interested but she continued calling, sometimes from private numbers, so we could not know who was calling us. Eventually we gave up and decided we would take a look at what she was offering. 

In less than two days a sales representative, named Joshua, showed up at our house.  He had a great personality and friendly attitude.  That day when he gave us the presentation was the last day I saw this charming attitude coming from him. The presentation went well, everything seemed to be so honest and I was very dumb to believe that there could be any type of honesty in this company.

In the presentation, he told us, that we could buy anything we could think of buying at a regular store, referring often to Kroger and Publix.  Service Foods said that they would find a product if they did not have it in stock and would deliver it to our house "at no cost".  We thought it would be a great idea, taking into account that it was healthy and natural food.  I have no complaints about the food so far, it seems to be healthy; however there is no way to know if the food is really healthy because their packages do not have a nutritional label with
facts and ingredients.

 During the 3 hour-presentation the salesman was really good at promoting the food but never really covered the financial part. He often gave me the turn around when I would ask about prices saying we will get to that. Joshua said it was all included in the great discounted price that I would be paying.  I asked a couple of times if I could cancel my membership at any time and he said I could do it, as long as I paid for the food already ordered.

The sale tactics are pushy, vague, and go around in circles to keep your mind off of that fact that you are paying $5,000.00 for a $1,000 freezer. I was constantly told bold face lies over the phone and these were verified by employees of this company.

We were told we had to buy their 'heavy duty commercial freezer' to buy food.  That was the only way they could guarantee the quality of the food and give us a good discount. They emphasize that it was just to help us (even though we never knew how much the food really was and got the turn around every time we asked) when we looked online the freezer turned out to be about $1,000.

 In the application I was asked for my social security number. Joshua assured us it would not be to open a credit account under my name, it was only for background check.  Now I come to find out that there is a loan made under my name.  We ended up with a debt we were not looking for, where it has a 15% interest for food and 20% for the freezer and
the service package with the gift.

 They are not willing to give us itemized prices for anything, but we did the math and each piece of meat comes out to be about $11!!! After they insisted over the phone that their prices where competitive and also lied to us telling us we could get anything we wanted, when it was only meat and some veggies.

 They also promised a free gift because of the discount we had. The salesman told me he would hook us up and try to give us the air purifier system that I need because of my allergies.  For their convenience, they told us that they do not want to push too much about the money so we would get our bill after a month of ordering. Oh! What a surprise! After about a month we got a bill for 6,000 for the freezer, service plan, and the supposedly GIFT!!) and 1,000 for the food.

 I got my contract out and read over it again, after reading it carefully I started to see some irregularities. Well, they tell you that you can cancel if you dont like anything, but when you look carefully at the contract, it says that you can only cancel within 3 days of purchase. The food and freezer had not even arrived in 3 days!! How was I going to cancel!? Now, the friendly representatives that were calling, insisting for us to buy their membership, are not returning calls and being rude to us and very arrogant e-mail responses.

We recently did some research on this company, and it works under other names and have the same web site. There are more complaints by other clients that are in the same situation we are. These people are scammers and do a great job at covering it all with their sale tactics.

This report was posted on Ripoff Report on 04/25/2011 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/service-foods/norcross-georgia-30093/service-foods-jefferson-financial-blue-ribbon-foods-southern-foods-inc-service-foods-721887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Author of original report

Very Satisfied

AUTHOR: Andy - (United States of America)

POSTED: Thursday, June 07, 2012

Good Food and Customer Service

After being upset, I wrote the above report prior to fully discussing my concerns with the Service Foods customer service team. In my frustration, I exaggerated some of the explanations of what occurred. Obviously, I had several misunderstandings about my purchase and jumped to conclusions that the Company didnt care. Although the food is great, our family situation has changed
and we were not in a position to benefit from the full service at this time.

We were referred to the Company by our friends, who are satisfied customers.

Service Foods listened to our concerns and came up with a solution that makes us very satisfied

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#3 Consumer Comment

Returning Service Foods Customers

AUTHOR: Patty - (United States of America)

POSTED: Wednesday, May 23, 2012

We used Service Foods for about five years 8 or 10 years ago. We have recently started using them again. The food is wonderful quality and the service has always been great! Is it cheaper than shopping at Walmart? Maybe not, but I never shopped at Walmart. It is certainly better than the price I pay at Whole Foods, and the quality is at least comparable. The convenience is far superior.

Our power went out while we were on vacation one year and they really did replace the food! What a deal.

The freezer is NOT the freezer you will find online or at the store for $1000. That is a ludicrous claim. We still have the original freezer and we still received our discount. AND the freezer is warranted again! Read the contract. It may or may not be for you, but there's no deception or lies. It's a business, not a charity organization!

I like them and the food. The financial company??? Pay the bill, you'll have no problem.

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#2 Consumer Comment

Service Foods/Blue Ribbon Foods Great!!

AUTHOR: Chase - (United States of America)

POSTED: Thursday, May 19, 2011
I have been a customer of Blue Ribbon Foods for about 7 years. The food is great tasting and I like it because it is all-natural and safer for my family.

When the tornadoes came through Nashville Tennessee, Blue Ribbon Foods called us to see if we were okay and to see if we had power. We did not, so they sent a truck to pick up the food in our freezer and kept it for us until we had power again. The driver also helped me move some heavy stuff that had fallen over in my garage and was just real nice and encouraging to us. When the power came back on, the food was brought back. I had to hunt for my insurance agent, but my food company was proactively there to help me.

My neighbors lost their food in their freezers, but through Blue Ribbon Foods, my food and freezer are protected for life for anything except a tripped breaker or me unplugging it. Our homeowners policy covers up to $250 for lost food. That would not nearly cover a full freezer and that is only for natural disasters. It does not cover blackouts and power outages are very common.

In closing, I love the food, the people, and the service they give me. The discounts have repaid me for my freezer and my food is discounted for life, so my food cost have gone down. Have the prices gone down where you shop?
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#1 Consumer Comment

Good company- Service Foods/Blue Ribbon

AUTHOR: Andrew - (United States of America)

POSTED: Tuesday, May 17, 2011

This individual did not understand or pay attention when they gave the sales presentation. first all, you don't pay $5,000 for a commerical freezer which is really $1,000. If the author of this complaint can find a BRAND NEW commerical freezer for $1,000 of the same offered by this company, good luck with that.

What you buy is not only certifited Black Angus beef, sashimi grade seafood and poultry with no hormones or steriods but you get a LIFETIME discount on the food with the purchase of the freezer and the service plan. All of this is explained in GREAT detail in the sales presentation and in the several legal documents which you sign when you become a customer.

The author claims you have to pay the freezer to get the food. An absolute lie. Not only do they allow you to purchase the food if you have a freezer of your own but if you have a freezer big enough to handle the food and its less then 10 years old, they will still give you a discount on the food.

It's ok to get buyer's remorse but one should not make false accusations against a company.

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