Report: #454796

Complaint Review: ServiceMagic Bill Thomas, J.D Williams

  • Submitted: Sat, May 23, 2009
  • Updated: Sat, May 23, 2009
  • Reported By: Southaven Mississippi
  • ServiceMagic Bill Thomas, J.D Williams
    14023 Denver West Parkway
    Golden, Colorado

ServiceMagic Bill Thomas, J.D Williams, Fake Leads, Charged my credit card for these fake leads Golden, Colorado

*Author of original report: All ServiceMagic in Everystate as far as I am concerned

Show customers why they should trust your business over your competitors...

On February 27th I got started with ServiceMagic. I spoke to Bill Thomas at location Best Regards, ServiceMagic, Inc. 14023 Denver West Parkway Bldg. 64, Suite 200 Golden, CO 80401 Toll Free: (877) 947-3639. Who informed me that I could pay for $150 in leads and receive $200.00 in leads, After the 1st month I went online to renew my months fees only to find out that is was only a promotion for 1 month. I was mislead yet after speaking to a customer service rep via live chat (Kristen) I agreed to give servicemagic another shot. going into my new month I received many leads, As I am fully aware not every lead will be won, but when given leads with disconnected phone number, Fax machine phone numbers and being told I am a competitor testing the system I submitted a request for lead replacement.

I received emails stating the lead replacements were denyed. This is something that definetly upset me since on their website it is clearly stated that if these instances occur a lead replacement would take place, How can I possibly contact people with no such number. I again visted live chat and was basically told " Oh well deal with it" I then contacted the customer service department via email and requested my account be cancelled I was I not paying for fake leads, in the mean time my account balance was $78.00 that I in turned owed servicemagic,

A week went by they credited me for 1 lead and only charged my credit card $65.00 Yet a few days later I got another email stating the other lead replacements were granted. To date there is a positive balance on the servicemagic account that has been requested 5 times to be cancelled a $32.50 credit. My 1st question is why was my credit card charged wtihout a completion of the lead investigation then my card would have only been charged $32.50. 2nd Why is the $32.50 that was returned to me not processed back on my credit card. Servicemagic is very quick to take someones money but NOT quick to give it back.

On May 12th I called and asked to speak to a supervisor, after waiting on the phone for 12 minutes I was put threw with J.D. Williams Marketing Account Specialist Customer Experience Management Team ServiceMagic, Inc. Phone: 303-963-7216 Fax: 866.420.7891 Email: Visit us at: Who spent 1 hour and 22 minutes on the phone with me, When our conversation ended, It ended with his offer to show me how to be successfull with Servicemagic and a follow up call on Tuesday May 19th.

To date I have not gotten the follow up phone call from J.D. Williams In turn I did get a phone call from a rep on Monday the 18th asking me What happend with servicemagic and why did I want to cancel my service. I breify told the woman ( Should have gotten her name) the situation and she stated she showed in the notes a follow up with JD would take place tomorrow ( Tuesday May 19) Again it never happend.

I have googled Servicemagic and found ALOT of unhappy customers who has at some point in time tried servicemagic, I will not stop and anything to make sure no one else gets skammed into their fake leads, I want my $32.50 returned back to my card, I want NO more phone calls from Servicemagic reps. And Finally I want the account that was supposed to be cancelled to be actually cancelled. ( I still have access to it).

Servicemagic fake leads
Southaven, Mississippi
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Updates & Rebuttals


#1 Author of original report

All ServiceMagic in Everystate as far as I am concerned

AUTHOR: Servicemagic fake leads - (U.S.A.)

Bill Thomas
ServiceMagic, Inc.
(877) 800-3177 Ext.7895

Janelle Biesenberger
Account Specialist
ServiceMagic, Inc.
Phone: 303.963.8169
Fax: 866.420.7884
Visit us at:

J.D. Williams

Marketing Account Specialist

Customer Experience Management Team
ServiceMagic, Inc.
Phone: 303-963-7216
Fax: 866.420.7891
Visit us at:

Carlos Irlanda
Customer Service Specialist
ServiceMagic, Inc.
Fax: 866.420.7881
Visit us at:

All lies
We do several things today that weed out the tire-kickers, including the type and amount of information we require to submit a request. Not only is a consumer required to fill out a three-page interview, but they also must provide a substantial amount of personal information - name, address, email and multiple phone numbers.

As you know, our lead fees are set at a level which account for a law of averages. We do not price our leads expecting that you will win every job, that every consumer will pursue their job, or that you will even talk to every consumer.

However, we have done thousands of surveys and know that 75% of ServiceMagic consumers follow through with their request. If you have a professional profile, follow up promptly on the lead and tie ServiceMagic into your follow up, you will make a lot of money month in, month out off of ServiceMagic leads. The return on investment is undeniable and it is why we've grown from nothing to a profitable $20M + revenue company in 4 years.

If we didn't offer quality leads, we wouldn't be prospering but rather would have perished a long time ago. As you know, we appreciate your business and hope that you find the lead accept model, the pricing, and the overall quality and results an equitable and highly profitable form of marketing. Please let me know if I did not answer your questions or if you have any other questions about our service.

Best Regards,

Bill Thomas
ServiceMagic, Inc.
877-800-3177 Ext: 7895

Another LIE

ServiceMagic is the advertising source that enables you to receive targeted leads for the specific jobs you want to do in the specific areas that you want to work. Our service provides a simple, time-saving and cost-effective means for you to get the customers you need to drive your business

If you want to learn how to maximize your win-rate, follow this link to our Service Professional Training Page!

Unlike other advertising sources, we have limited and specific circumstances in which we will provide lead replacements. Our lead replacements are in the form of an in-house dollar balance that will be applied to future leads.

We will provide lead replacement for the following reasons:
Duplicate leads - The same consumer submits two leads
A lead is submitted with the wrong zip code and does not match a zip code you are profiled for
A lead that is submitted under the wrong job type and the correct job type is not in your profile
A competitor testing the system
All contact information provided by the consumer is wrong or disconnected

Partial adjustments are given for:
A lead submitted under the wrong job type and the correct job type is in your profile

The following situations are accounted for in our lead pricing and therefore not eligible for lead replacement:
Consumer is not calling you back
Consumer already found someone to complete the work
Consumer changed their mind
Consumer is just "shopping"
You did not win the job
You contact us more than 30 days past the date on which the lead was received

Let us know if you have any further questions or concerns. Thank you for making ServiceMagic a part of your advertising solution.

Best Regards,

ServiceMagic Customer Service
Toll Free: (877) 947-3639

My credit card was not refunded $32.50 they say the money sits on the servicemagic account, should I decide to begin getting new leads again then and only then that money will be used for new leads.

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