ED Magedson – Founder
Servicenet650 Missouri Avenue, Jeffersonville, IN 47130 Internet United States of America
I purchased a Sony Vaio SZ360P plus a 3 year extended warranty (which the salesperson said would start after the manufacturer's 1 year warranty has expired). Now, three years plus one month after the purchase, I called for assistance and they told me that the 3 year extended warranty has expired. When I purchased the "Sony" extended warranty from the Sony dealer, they told me that it would expire on July 10, 2011. I looked at my calendar and it looks like this is not for 11 months.
Is the problem that I don't know how to use a calendar - or that ServiceNet doesn't know how to use a calendar - or ServiceNet doesn't want to honor a warranty and they are doing 'fast time' - collapsing time in a way that I thought only Captain Kirk and Mr. Spock knew how to do.
My solution to this problem - I won't purchase any more Sony products and certainly won't purchase any extended warranty that is not honored by the manufacturer. I will also spread the word about Sony and ServiceNet as widely as possible.
This report was posted on Ripoff Report on 08/17/2010 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/servicenet/internet/computer-service-repairservicenetservicenet-service-net-sony-5e2afhtm-632237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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