Report: #1067666

Complaint Review: ServPro of Easton, Bethlehem & Whitehall

  • Submitted: Wed, July 17, 2013
  • Updated: Wed, April 23, 2014
  • Reported By: MAAVerba — Palmerton Pennsylvania
  • ServPro of Easton, Bethlehem & Whitehall
    1041 North Quebec Street
    Allentown, Pennsylvania

ServPro of Easton, Bethlehem & Whitehall, Driven by Disasters inc., ServPro Very dissatisfied with ServPro of Easton, Bethlehem & Whitehall Allentown Pennsylvania

*Consumer Comment: All true

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 ServPro of Easton, Bethlehem & Whitehall

1041 North Quebec Street

Allentown PA 18109



We had a house fire in August 2011. ServPro of Easton, Bethlehem & Whitehall was supposed to take care of the cleaning of our items.

There were many problems:

things stolen, (they stated that they noticed the items were missing, but they never said anything until we filed a police report), things broken, things ruined, things never cleaned, leaving our personal photos and items outside to get ruined, many thousands of sports cards were ruined and most of the best ones ironically went missing, taking months to remove the items from the home (when they wrote in the paperwork that they estimated they would be done with the job in 2-4 weeks), taking so long to remove items that everything was moldy, not even taking everything that they wrote on the paperwork (washing machine, dryer,…), insurance had to pay another company to remove all of the items left behind by servpro when they were done (which were moldy and all ruined by the time servpro was finished), waiting about 8 months before starting to clean items,(we have paperwork from them with dates to prove it), not bringing stuff back until months after we moved back into house (and then charging us for storage for those months), we needed to get a dumpster to dispose of all the ruined items that were supposed to be cleaned, list of taken items was very vague,  I had to clean any item that was not ruined because it was still dirty, never gave us a list of discarded items or itemized list of how they cleaned items (which we repeatedly asked for), we have had several meetings because we were dissatisfied during when they worked for us, but the issues were never resolved, there were several different crew chiefs during the job and the one who started the job no longer worked for them when the job was supposed to be completed, never finished everything they promised (cleaning debris from gutters, picking up glass outside). [continued below]....



We have many pictures and even paperwork from them stating how long they waited to clean items. ServPro got paid partially from insurance. We never received a bill or anything else after our last meeting.  Then we were served papers that they are suing my husband and I for about 24,000.  My husband is disabled and going through disability. I have him and 4 younger children to take care of (2 of them have autism spectrum disorder, and I have my own medical issues). This whole matter has been very stressful to our whole family.  Its bad enough to have a house fire, but we lost much more than we should have. 

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#1 Consumer Comment

All true

AUTHOR: redeemer - ()

I just wanted to say everything you said about this company is all true right down to the baseball cards. I've been personally surprised no one called them on this sooner. I was so happy to finally get some of my stuff back . I left it go because they waited the full eight months for me too and the furniture had been stripped of its varnish sports items taken out of the package never to be like new again baseballs taken out of holders and it looked like soot was rubbed into them. I menntioned it to her and she was super cocky about it that is Dawn Davis acted like I was crazy she said.. what's dirty and got real nasty. the insurance company State farm knew I had trouble but they could have cared less and paid her.She actually made 15,000 dollars just to throw a few containers of clothes I had in the attic and wash them I didn't fit or wear the stuff in years and my clothes that I was wearing at the time and my family  strangly never made it back to me. I had over 2 dozen expensive coats got 2 back. They left my wedding dress hanging in the basement full of soot just hanging there like it was nothing I still have it maybe someday I'll have it cleaned and the things the sent back broken music boxes they put in the dishwasher to clean thats what I was told imagine putting musical items in a dishwasher. I had computers disappear , electronics,they didn't burn up they just took them never returned them and acted like they were never there.I could go on one day I'll give the complete list on here its the least I can do.It was a complete discrace to the company. The head honchos at Serv-pro should sue them for discracing their name and that dam ad that they say over and over on TV and the radio ( It's like it never happened) It's the biggest crock. Serv-pro is independently owned each owns their own franchise and you never know what your getting or who. Dawn and Steve Davis is making money off of peoples disasters and laughing all the way to the bank. It's sad for everyone who tangles with this clan.It was like dealing with an enemy. If it happen to you too it means everything they did was a planned mission to hurt , steal from and stall time maybe for added money.

I 'd be interested to know how your fire started and who was all involved with repair insurance and construction of your home. There are still questions in my mind about everyones dealings in this messy deal ..


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