ServPro of Northwest Ontario in California Barry Sonboli The owner Barry assured my house will look the same after they take care of the flooding; with no cost to me but the insurance company. He did not fulfill his promise Rancho Cucamonga California

 Servpro of northern Ontario California Meeting the owner was a good experience. Barry is a great salesman, but his service questionable. He didn't stick to his word. My house did not look the same like he promised. Some of my properties got damaged (lamp and TVs) and he inferred I was making stuff up so I stopped asking for compensation. It is obvious I did not give him a good review, which was part of the final paperwork where "I was 100% satisfied" when all my properties were still boxed. To make it worse, he did not dry the wall behind the dishwasher and assured me it happened after the fact (there is a stain) so I asked for objective evidence and haven't got it yet. There is a potential for mold since a similar wall damage on a more accessible area was cut out and replaced. I will try to attach the picture I have from my stained wall. At the end he charged over $20K for drying my house (setting dryers overnight run by my power) and moving my properties out and back in/storage included) .... which is fine, what I don't get is the extra $1.5K charge, which my insurance negotiated down, due to unnecessary drying equipment (dehumidifiers to dry out back boards from my kitchen and bathroom cabinets which needed to get pulled out! Meaning he should have pulled out the backboards and use regular dryers); well he did what he did and now I am getting a $1.5K invoice from Servpro and when talked to Barry he said I was responsible and he had a contract..., which he does. When he sold me his services, he assured me everything was between him and the insurance company. With a big smile on his face and assuring again I will not pay a cent. Do not trust him or his company.