sewusa.com LRB Services No Product, No reply, Bullhead City, Arizona

   On 2/4/12 I ordered a sewing machine manual from sewusa.com.  Following their online ordering guide I printed their mail order form, and filled it out as instructed.

I sent the total payment by USPS Money Order by first class mail.  I kept a copy of everything, including mail receipt, MO #, a copy of the order.  I waited for a week or so, I assumed they would email me back upon receipt of the order, but no such luck.

I sent them out an email requesting confirmation of receipt and estimated date of shipment or if already shipped, when. No response.  I tried another email 3-4 days later, no response.

I checked on line for their phone number and tried calling.  First just a busy signal, I felt a little reassured at least their phone was working.  I called back and got a recorded message, "There is no one available to take your call, call back later" CLICK!! End of message, no way to leave a message or comment, just had to try back again.  I have tried a few more times, same situation, busy or recorded message.

I will be sending a Certified Letter next.  If I don't get a response, I will take legal action.  It will cost me a lot more than the problem is worth but that's not the point, it's just a matter of right and wrong.

If this company comes clean and finally ships my manual I will be more than happy to inform this group as to that.