When I ordered the product, I thought I was ordering the supplement endorsed by Dr. Mehmet Oz. When I received it today, it came from a place I'd never heard from, with no manufacturer on the label and very little product info. I decided to search on the Internet for this company/product, and the results are shocking, to say the least. No way this is what I wanted, and I don't feel safe even trying it. Sent an email to their ''Live Chat'' link to find out what the story is, and got an automated response with several non-functioning links in it. Useless. Went to the SFL Nutrition website and used the Contact Us function (http://www.sflnutrition.com/cpage.aspx?name=contact). Here's what shows on the screen:
We are currently experiencing a high volume of telephone calls and may not be able to answer your call in a timely manner. You may continue to try to contact us via telephone at 1-800-787-1219 or you may use one of the following options:
1. Representatives available Mon.-Fri. 9:00am to 6:00pm (EST).
2. Send us a message using our secure ticketing system.
Please provide us with your order number when sending an email in order to assist you better. If you do not have your order number, please provide your first and last name and the shipping address you used to make the purchase.
Since it's after 6, I tried the ticketing system. Here's the response I got from that email (minus my ticket code):
Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is _____. Please use this code in any further communication.
According to the little bit of information that came with the order, I have to have a Return Merchandise Authorization number from them before I can return the ''supplements,'' and the only way I can get that number is by contacting them. I'll make a few phone calls tomorrow, but I think I'm also going to go to my bank and have my account number changed and have them (and all the company aliases I've found here) blocked from charging my account.
Fort Edward, New York