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Report: #417385

Complaint Review: Sgt Clutch Discount Transmission - San Antonio Texas

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  • Reported By: san antonio Texas
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  • Sgt Clutch Discount Transmission 11505 GALM RD San Antonio, Texas U.S.A.

Sgt Clutch Discount Transmission When bad service goes to crappy service San Antonio Texas

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We took our fathers car in November 2008. We explained to them that he was diagnosed with cancer and we needed the car to help take him to doctor visits. Rather than give us timely call backs for status of the car, they just never called. We had to start calling every day for status updates. Then they would give us the run around saying it would be ready on a certain day. "We give you our word it will be ready". Well the days would come and go and it still would not be ready. We understood that some cars can be problems, but rather than explain the issues at hand, they chose to be rude. Bob Torralva basically held us hostage saying that they have our car and will give it to us when they find the problem. As for our call backs to find status, it would always conveniently come right when the parts ordered had "just" come in. After 3 months, they called and said it would be ready. Finally they said it would be ready after a good cleaning inside. It would seem the inside was covered in oil. OK. But, when we got there, well they had not the chance to get to the cleaning. Rather they were sitting in the office eating tacos. They brought up the fact that a piece was missing from the door. They had the nerve to ask "wasn't it like that when you brought it in?" No, it was not like that, but rather than leave the car with them any longer, we decided not to worry about it. The next day, the transmission light came on again. They did not fix it correctly. We took it back just to see what they would say, the mechanic said it was a sensor and that we could drive it without any damage but would use up more gas than usual. I believe this was the same sensor that was giving error readings when we first brought it in. At that time it was extremely important that we fix it right then and now. Rather than spend any more time dealing with them, we have decided to take it elsewhere. Our experience with them has been nothing but bad.

Jalexander77
san antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 01/28/2009 03:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sgt-clutch-discount-transmission/san-antonio-texas-78254/sgt-clutch-discount-transmission-when-bad-service-goes-to-crappy-service-san-antonio-texas-417385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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