• Report: #1083008
Complaint Review:

Sgt Clutch

  • Submitted: Mon, September 09, 2013
  • Updated: Mon, September 09, 2013

  • Reported By: Johari F — San Antonio Texas
Sgt Clutch
6555 Walzem Rd San Antonio, Texas USA

Sgt Clutch Sgt Clutch lacks... San Antonio Texas

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PROS:  None.

CONS: "Sgt Clutch" is very much overpriced and has a blatant disregard for the customer and customer service; which would suggest an overall disregard to ethical business practices.

It is believed the parts used were subject to ridiculously high mark ups leading to parts and labor being extremely expensive. Considering their business practices by the way I was treated, there is no evidence of military core values.

Long story:
Sgt Clutch professes to be a military friendly business and attempts to substantiate their claim with military memorabilia throughout the office.  Based on my experience, that's not the case.  I chose Sgt Clutch because they were the only ones available at the time my vehicle needed repair.  Hind-sight being 20/20, it proved to be a costly mistake.  I was promised delivery on several occasions and after voicing my displeasure, the vehicle was provided well beyond the promised date.  Unfortunately, because of the constant delays, I was overdue and eventually had to cancel my TDY.  Overall, this entire situation has been very vexing and anyone needing work to their transmission should avoid Sgt Clutch.  Check the reviews, especially the Better Business Bureau(BBB).  


The end result:  the transmission is making noises, slipping and leaking from both the front and rear seal.

Avoid Sgt Clutch at all costs.

This report was posted on Ripoff Report on 09/09/2013 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sgt-clutch/san-antonio-texas-78239/sgt-clutch-sgt-clutch-lacks-san-antonio-texas-1083008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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