S&H distributing Dallas Flooring Warehouse Beware of this company Dallas Texas

 I called S&H on 12/18 and spoke to Matt and asked if I could get some installers to lay down 880 sq ft of wood floor that I purchased from another company. I let him know that I had all the materials the wood, glue, transitions. Matt advised me that it would be $2.15 per sq ft, which came out to $1892, which I agreed to. Matt informed me that I might needed additional cash to give to the workers if the needed any additional supplies or that I could go and pick up supplies myself. I found this to be odd but complied. The workers showed up on 12/19 and the worker Miguel stated that he would need more glue and I needed to get shoe moulding. I went and purchased the supplies. I gave Miguel $40 in case he needed to get more shoe moulding. On 12/20 at 8pm the worker called me and said that they had completed the job.

When I arrived I was told by Miguel that I owed an additional $190.00 for cutting the fireplace and laying down the shoe moulding and putting baseboards back on. I was surprised by the additional charges and told Miguel that I would talk to Matt in the morning and get this straightened out, I did not feel comfortable paying the worker without talking to Matt and getting some type of breakdown on these additional fees. The worker calls Matt and I speak with him and he stated that the worker is stating I refuse to pay him I let Matt know that I didn't refuse I said I wanted to discuss this with you in the morning. I told Matt that the worker is saying I owe him an additional $190.00. So on 12/21 my card is charged $892.00 which I did not authorize. I immediately called Matt and asked about the charges he stated that worker said he purchased 20 bags of leveler at $30 a bag.

I told Matt that the worker never informed me or stated that he needed leveler and that I wasn't informed or given any receipts or work order of such purchase. I visited the job site 3x and nothing was mentioned. Matt calls Miguel and puts us on the 3 way. Miguel immediately gets an attitude and says forget it you don't have to pay me. I let him know I have no problem with paying for the additional work for the fireplace and the laying down the shoe mold, but the buying of the leveler is something I wasn't aware of the purchase or the need for 20 bags of leveler for 880 sq ft. The worker never told me that I owed for leveler only that I owed him $190.00. Matt told Miguel to stop getting an attitude and that they would work this out. Matt told me that Miguel has a warranty and would honor it if I paid the whole balance. I told Matt I paid $1892 and willing to pay the surprise additional cost of $190, that is paying for the work.

Matt told me that Miguel claimed he bought 6 bags of leveler from Home Depot and got 4 bags from a friend, so I told Matt I never seen a receipt or was told about this purchase. Matt said that he might have had the additional 10 bags on the truck. He stated that I should talk to Miguel's boss Jennifer to get this worked out. I told Jennifer the issue and she stated that Miguel should have taken pictures of the 20 bags used. She stated that she will call him and get his side of the story and call me back that day. Jennifer did not call until the next day and stated that Miguel had a receipt for 6 bags bought at Home Depot and 4 was given to him by a friend and 10 were on the truck. I let her know that this wasn't what the worker told me and I did not get a receipt. She said that she would not charge for the 4 bags that were given by the friend. I told her that was unacceptable and my credit card was not authorized to be charged. She then tells me to talk back to Matt which I have tried to call.

I have done business with your company in the past and referred several customers to you and to be treated like this is appalling. I've tried on several occasions to get this issue resolved. I feel like Matt and Jennifer do not understand customer service and good business practice. It's not a good idea to put the customer on the line with the worker to hash out a problem I paid S&H my money and expect to have an issue handled professionally. I always pay for good service and you guys have been wonderful in the past, however this situation has been mishandled and it's not good customer service and I'm filing a complaint because I feel this experience has been a shady one. I'm a paying customer and should be treated as such. I think you should know that if you contract someone out they represent your company and your brand and the matters like this should be dealt in house and not through the customer and the worker and also you cannot authorize charges on a credit card without the consumers permission.