Report: #1075921

Complaint Review: Shade Mountain Kennel

  • Submitted: Wed, August 14, 2013
  • Updated: Wed, August 14, 2013
  • Reported By: unhappycustomer — Gainesville Virginia
  • Shade Mountain Kennel
    13914 Stage Rd Beaver Springs, PA 17812
    Baltimore, Maryland

Shade Mountain Kennel Alana Snook liars, awful, bad people, selfish, rude, disgusting, slimy, Pennsylvania Pennsylvania

*REBUTTAL Owner of company: I think I made the right decision by not letting this woman adopt our baby girl.

Show customers why they should trust your business over your competitors...

I wish I could be one of those happy, smiling faces on the pages of their website. One of those "I'm so happy with my new puppy!" testimonials and could be beaming about how happy and complete our family finally is...

...unfortunately we are talking about Shade Mountain Kennels here...'


To give you a little bit of a backstory, my boyfriend, Shaun and I have been together for almost 6 years. In that 6 years we haven't discussed marriage, we haven't discussed children, all we've discussed is our dog. Some people want the big diamond ring, others want the big fancy house, all I ever wanted was a dog. A fluffy child and companion to complete our home. I've always been an animal lover but dogs have always held a special place in my heart. 

We stumbled upon Shade Mountain Kennel in our search once we had finally narrowed down the type of dog we wanted. We had found other breeders but they either didn't have good reviews and we didn't trust them or they were too far away and possibly a bit crazy. When we found Shade Mountain we thought, this is it, we've found our dog.

Shaun had spoken with Alana and she informed us that she had one female puppy left. Bingo. That was exactly what we were looking for. It seemed almost too perfect, like the stars had finally aligned and we were being summoned to our fate.  Shaun set up an appointment to meet with her tomorrow morning. That is August 15, 2013. 

Words cannot describe the feeling that I had. I imagine it's something similar to the feeling that new mothers feel when they feel their babies kick for the first time. My entire lifes love and passion and goal was finally coming true and tomorrow nonetheless.

Needless to say it was a pain to find someone to fill in for me at work, a mad dash to the pet store to finalize the last few things we needed and an attempt to calm the bubbliness and excitedness that I had inside so I wouldn't combust.  Friends and family expressed how happy they were for us and how they knew this was what we had wanted for so long and congratulated us on it finally coming true. Patting us on the back just as if we had announced we were pregnant.

I can't describe the level of happiness I felt. It couldn't have come at a more perfect time either. There were a few lawsuits and scandals going on with my work surpassing the typical office drama and I was emotionally and physically drained. This puppy gave me new life. 

I printed our her picture and showed everyone who ooh'd and aah'd at her adorableness, making jokes about how she "looked just like me.".

That happiness, that elated feeling of being on cloud 9 was ripped from my heart faster than I have ever experienced. Shaun forwarded me a text at 9:00 at night from Alan from Shade Mountain that read:

"This is Alana with the English Goldens.  I really hate to do this to you but we are going to keep the puppy. We were debating about it and I just got a chance to discuss it with my husband and that is what we decided. She has been here for a while and is used to us.  I just think with her temperament she will do better here with us. I'm really sorry about this. It's hard to do but I do think it's best. I'm sorry for any inconvenience. We will be having another litter that will be ready around Christmas with Sophia and Deus..."

at 9PM the night before we were set to arrive, she texts us that. No phone call, no formal email, a text message. This felt like being pregnant and the ultrasound tech texting me to say they didn't have a heartbeat from the baby anymore. I was comatose from this devastating news. 

I cannot believe there are people on earth like this, cowards, disgusting, sad, pathetic little people who lie up front and tell a family they are about to be the happiest they've ever been, only to rip it away from them before the dust has even settled.

The most depressing thing will be telling my friends, family, co-workers and the people at Petsmart when I return all of the puppy items that somehow, through our years of decision-making, we didn't make a good decision. We thought we had gone to a reputable kennel with people who were honest, up front and true but we were at the complete opposite.

Alana from Shade Mountain is the type of person who says she is going to be there, but then stands you up at the last second. Alana is the type of person who cuts you off in traffic and almost causes you to crash then flips you the bird. Alana is the type of person who doesn't hold the door for people. She's the type of person who claims to be a good, honest person, when in reality she is nothing more than a disgusting, coward piece of scum. The lowest of the low on earth,

At least thieves, rapists and murderers never allow you to think that they're your friend. I'd rather gouge out both of my eyes or contract some mind-shatteringly painful disease than ever have to cross paths with this terrible, sad excuse for a human being.

I know that karma will give her exactly what she deserves, it's just a shame I won't be around to watch it.  

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This report was posted on Ripoff Report on 08/14/2013 06:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

I think I made the right decision by not letting this woman adopt our baby girl.

AUTHOR: Shade Mountain Kennel - ()

First off, I would like anyone who is reading this to consider the credibility of a website that allows anyone that is angry with you to try to ruin your business and the whole time I'm writing this, they are throwing pop up ads at me of how I can pay someone to remove this report if I want to. I had never even spoken with this woman before she placed this report on here and even though she apologized after I explained things to her, no one can remove this report, not even her. She literally only had an appointment to come here and look at a puppy for about four hours. She was never approved to adopt this puppy and nothing was finalized.  She never placed a deposit to hold it, and never in any way gave me a penny.  She never even asked me to hold the puppy and all over my website I have in red letters that we don't hold puppies without a deposit.  Someone else could've purchased this puppy as it was still for sale. I spoke to her boyfriend a few hours before and I mentioned that this puppy was having some emotional issues at the moment, which I thought were due to her siblings leaving. I didn't go into detail with him because I wanted to wait until my husband got back from work. We discussed it and decided it would be best for the puppy to stay here with us at least until she was through this stage. We had a major family incident that day and I was unable to answer my phone or emails so she thought I was ignoring her. The only reason I texted her is because it was after 9 pm and I ask that people don't call me after nine, so I was returning the favor.  She let out (don't they always let things out?!?) that I explained to her that I would be unavailable for several hours due to a family incident that had to be taken care of immediately.  When I got back I couldn't believe the horrible things she emailed and texted me.  In my nine years of doing this I have never met such a mean, uncaring person (I'm not going to resort to the name-calling that she did; it's irrelevent).  I really don't think she would have been what this particular puppy needed.  This puppy needed a stable, loving, caring home, and this woman is obviously not.  Everything she did just confirmed my decision, that to keep the puppy here with us and give her the care she needs, was best.  If doing what is best for my dogs and puppies makes someone upset and makes me a horrible person, then so be it.  Our number one goal is to care for our dogs and puppies the best way that we see fit, even if people don't agree with our decisions.  We have the right to refuse to place our babies in a home with anyone that we feel is not fit to care for them properly.  This woman acts like she was planning on this particular puppy for weeks, when her boyfriend only talked to me for the first time a few hours before I let them know that she would be staying because it's what we decided was best. If they would've been the caring new puppy owners they should be, they would've wanted what was best for the puppy no matter how disappointed they might have been.  I just don't understand how someone can want a puppy when it isn't in the best interest of the puppy. 

Again, please keep in mind that this woman had never communicated with me in any way or purchased anything or signed any contracts or even verbally asked me to hold the puppy for her, before she did all this.  She was never formally approved to adopt this puppy.  Nothing was in any way, shape, or form, finalized.  She threatened that she was going to ruin our business (along with a myriad of other threats), but anyone that is a real dog lover would understand why we did what we did, so it doesn't concern me that people would think I'm a bad person for doing what I did, which was just in the best interest of our puppy.  If there is another person like her out there that would think like that (which I doubt there is) I wouldn't let one of my babies go to their home either. 

If you are seriously interested in purchasing one of our puppies, contact me and I can give you many, many references from our happy customers over the last nine years.  Feel free to come to our facility and see how well-care for our dogs are and meet the puppies and their parents.  I am very up front about everything and have a lot of information on our website about our policies.

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