Complaint Review: Shane Co. - Woodbury Minnesota
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- Author Confirmed
- Shane Co. 8404 Tamarack Village Woodbury, Minnesota U.S.A.
- Phone: 651-702-9900
- Web:
- Category: Jewelry Stores
Shane Co. false warrenty! Woodbury Minnesota
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My diamond fell out of my wedding ring. Went to Shane Company to replace it with the "lifetime" warrenty. They would not replace it!
We had it in 7-9 months ago to have the tips fixed. They said that they had no record of this. In the 10 yrs that I had the ring, we brought it into the Shane co. at least 10 times to be cleaned and twice, reparied. The first few times, they would give me a card. Later on, they would just tell me that it is on record that I came in and that I don't need a card to state I was in.
I believe the ring is a very poor quality ring in the first place. For the amount of money we spent on it, it sure broke alot.
The lady that we dealt with today was VERY rude. Every time we tried to talk and explain what happened, she cut us off. I told her to go in the back and look up our report. She left with out writing our names down. My last name is a very difficult one to remember how to spell.
When she came back she of course stated that there is NO record of our visits. And that she can't help us. At that point, I was very upset. This is my wedding ring! I didn't even think of asking her how to spell our name.
I just can't believe it. They claim in all of their commericals that they are the best in warrenty and that they are with us for the lifetime. Today proved that is a bunch of lies. They wanted us out of there fast! No help, Rude service, horrible place to buy anything important for you or your loved ones.
The service today was so rude and the lady was so emotionless and stern, I left there feeling worse then I did when I noticed the diamond fell out of my ring!
so sad...
Jodi
Forest Lake, Minnesota
U.S.A.
This report was posted on Ripoff Report on 03/14/2009 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shane-co/woodbury-minnesota-55025/shane-co-false-warrenty-woodbury-minnesota-434222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
why they had that to say to you...
AUTHOR: C.olson - (U.S.A.)
SUBMITTED: Monday, April 13, 2009
i have a shane co ring. you have papers that come with your ring. with the certification, in the same envelope you have a paper that you bring in each time you get it cleaned or repaired and they sign it for you. that is your only proof that they certify that the ring is in good shape according to their standards. the warranty is void if you do not do that every 6 months and get a signature.(and then have a problem like that) if you take it to get cleaned or repaired and you do not have the papers handy u should ask them for a lil card that they will sign and you put it in your envelope as soon as you get home. i'm sorry to see that happen to you but it could have been prevented with your papers that they provide. i always bring mine with me to get my ring cleaned. and i'm smileing looking at my rock right now.
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