SharkNinja Does not honor valid coupons Newton Massachusetts

Purchased a SharkNinja (Shark) Professional Steam Pocket Mop Model No. S3801CO on March 25^th of 2016 (03/25/2016).  An advertisement seen a couple days prior, shown a carpet tool for the ) Professional Steam Pocket Mop, which is one of the reasons why I purchased the appliance.  Although it did not come with the unit as advertised on TV, I was going to purchase it separately from the online store.  After search for about 30 minutes with the help of a chat session, I found the item.  When I purchased the unit a coupon was in the box for 20% off 4 items.  The coupon indicated “Offer Valid for one (1) year following date of purchase or while supply lasts” indicating “20% off our specially developed Steam Pocket Mop Accessories for your shark product”.

So I figured I would purchase additional mop heads and the “Carpet Glider” totaling 4 items, which was indicated on the coupon.  I was surprised to find out after about 40 minutes on the phone with customer service and a very brief discussion with a supervisor about 4 hours later.  Only to find out that the coupon is not any good, and they have no valid coupons currently, there was nothing they could do, the order was already being pulled from the warehouse, so they could not cancel the order, However my card was already charged, I will have to refuse the shipment when it is delivered to get my money back.  This is a lot of work for me to have to put up with, for a company who does not honor what they say.  Either in their commercials or in their literature.  Do not buy any of the Shark Ninja products.  As it has been less than 30 days from my purchase I will be returning the steam mop as well…   This company is a waste of time…to deal with.