• Report: #1060767
Complaint Review:

Shaw Carpet & Home Depot

  • Submitted: Thu, June 20, 2013
  • Updated: Thu, June 20, 2013

  • Reported By: Neville — Kamloops British Columbia
Shaw Carpet & Home Depot
http://shawfloors.com/carpet Nationwide Canada

Shaw Carpet & Home Depot They Will not start behind their carpet warranty.  Nationwide

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Below is the email that got Home Depots attention, if thats all.
They contacted Shaw Carpets and a Inspector came out to inspect.
The Inspector makes his money from the Carpet Manufacturers.
I have tried to find a truly independent carpet inspector ... I am guessing there really isn't one.
I have come to the belief that Shaw Carpet warranties are not worth the paper they are written on.
The Home depot is no better as they installed the carpet and from the outset would not send someone to look at the loose carpet install.
I can't believe that these people just say its normal wear and tear... Tha is exactly the reason we were given. UNBELIEVABLE! and we are only left with this as to make others aware of what goes on with these companies.
Email below
Hi L*******,

Further to our meeting at Home Depot.

Please find Pictures attached with some of the Carpet history below.

Please note that there are only 2 people over 50 that reside at this residence.

I (Neville) can always be contacted on *************.

Within the first month of the carpet installation we had concerns about the amount of fiber being released by the carpet.  

When we vacuumed we would accumulate a small zip lock bag of carpet fibers.  

When we cleaned the carpet the carpet would form usually 5 or 6 “hills”. These “hills” were not because of wet carpet,

the carpet would be dry and the "hills" would still be there. These would flatten down in a couple days.

We previously submitted pictures and expressed our concerns on several occasions to Home Depot about the amount of fibers
and were told the loss of carpet fibers was normal and were told carpets lose fiber for a year.  After the first year, we again
expressed our concerns and were told it might have been the “carpet installation”.  The carpet was installed by a home depot.
How a carpet if installed incorrectly can be the cause of a huge amount of carpet fibers being released from the carpet is beyond me.    
We finally,  after a few years, actively did some research and once again spoke to home depot about the carpet and showed further
pictures. That has led to this letter and photos that I understand will be passed onto Shaw Carpets, the manufacture to look into this matter.

As you can see in the attached photos the carpet is getting thinner and thinner in the general walk areas.

The carpet behind the chairs is in better condition because it has never been walked on and not vacuumed as often.
Yes, fibers also are released from that area when vacuumed. 

Attached are some photos of:
         The thinning carpet from various angles.

This one showing the differences

How the fiber stands on end after vacuuming. These were taken more to the centerof the room.

Within one or two vacuums, it will be released by the carpet and sucked into the vacuum cleaner.
         A two minute vacuum last Sunday morning shows the fibers being released from the carpet.

This report was posted on Ripoff Report on 06/20/2013 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/shaw-carpet-home-depot/nationwide/shaw-carpet-amp-home-depot-they-will-not-start-behind-their-carpet-warrantynbsp-nati-1060767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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