Complaint Review: Shaw Industries/tuftex
We purchased an house full of carpet (Tuftex Baypoint) and after only 7 months the carpet showed horrible lines/striping. Several professionals advised me that it was corn rowing
(a manufactoring defect.) In fact I found several indepenent inspector sites that state Corn Rowing occurs when the overall density of pile yarn is not adequate. The problem is not caused by vacuuming, but only becomes more obvious.
Upon having the Shaw inspector out, I received a commercial about the wonders of Shaw. He told me there definate installation problems, but we discussed that the corn rowing was even in locations of proper install and they were addressed as separate issues. He said " I understand why your upset" when we compared the difference between the carpet under my couch and the open area.. He also told me my vacuum was an appropriate vacuum. To a my complete surprise, his report stated I had cause the corn rowing along with the install. Now they won't return calls, and have stated they are no longer addressing the problem.
We met another couple who had the same problem, with the same carpet. I believe this is an inferior carpet. The manner in which the last complaint was responded to only demonstrates their lack of professionalism. Perhaps they will be more willing to talk to a judge.
This report was posted on Ripoff Report on 04/24/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/shaw-industriestuftex/san-diego-california/shaw-industriestuftex-carpet-inferior-carpet-5010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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