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Report: #201394

Complaint Review: Shear Essence Salon - Jacksonville Florida

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  • Reported By: Holt Michigan
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  • Shear Essence Salon 9119 Merrill Road, Ste. 31 Jacksonville, Florida U.S.A.

Shear Essence Salon ripoff, MISREPRESENTATION, Refuses to give refunds for HORRIBLE services!!, Lies about her abilities as a stylist (Rhonda Robinson), Charges VERY expensive prices for HORRIBLE work, stay away!! Jacksonville Florida

*Author of original report: Really?? Five years later?

*REBUTTAL Owner of company: Lesson Learned..Say No To Providing Hair Fusion on Nappy Hair

*Author of original report: My credit card company gave me credit back!!

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Initially, I scheduled to have a consultation with Rhonda, so that she could look at my hair for the possibility of fusion extensions. My hair is a very different texture than the extensions that I wanted put in, so I ASKED her- before I paid ANYTHING- if she would be able to blend my hair with the extensions, and she said YES!!!! So I paid the $300 deposit, and came back the next week for my appointment. When she was finished with my hair, it looked AWFUL! I actually had to walk out of the shop, COVERING MY HEAD (after JUST having my hair done) because I was sooo embarrassed!!!

The extensions did NOT blend at all. They were supposed to last up to three months, but only ended up lasting two weeks (and looking horrible the entire time) because of how AWFUL they looked!! I had to have them removed as soon as I possibly could! During the two weeks that I had them, I tried everything I possibly COULD to get my hair to look decent, and it never worked. It looked HORRIBLE!!

If she couldn't blend my hair with the extensions, or even if she wasn't SURE if she could blend them, she should have just been honest with me, and I would have opted NOT to receive her services. All of this could have been avoided!! However, she LIED and told me that she WOULD be able to blend them, just to get my money!!!!

So, as a result of spending $900 on these extensions, I could not even leave the house! I was forced to stay indoors!! It looked THAT bad; and the times when I HAD to go out of the house, I was reduced to wearing hats and scarves to cover up her mistakes!! She did an absolutely HORRIBLE job!! Her website was also VERY misleading, as she had picures of other clients who received the SAME service, whose hair looked MUCH better than mine did.
I now know that I should have just not paid her.

I consulted with another stylist, and she also agreed on how horrible of a job that Rhonda did on my hair. She said that she was actually ANGRY when she saw my hair, and that the defendant should be put out of business.

Initially, Rhonda wanted me to schedule a second appointment with her for the following week, so I did. I was under the impression that she would do this for free, to correct her original mistakes. However, when I emailed her just two days later about how horrible my hair was looking, she sent an email back, stating that I would have to pay $140 MORE for her to ATTEMPT (keyword) to correct it, but that she "couldn't promise" the results!!! I never responded to that email, because I was not interested in spending MORE money on an unfit stylist- especially when she couldn't even guarantee the results!!

When I asked for a refund, she REFUSED to give me MY money back, which I am entitled to!! Somehow, she feels that she deserves it! (LOL!) She acted as if she was angry with ME for asking for the refund, when I'M the one that had to suffer the consequences of her DISHONESTY and HORRIBLE styling skills!!!! I should not have to pay $900, because her dishonesty led to a HORRIBLE job being done on my hair, and the extensions having to be removed in two weeks. That was an EXTREME waste of money!!

PEOPLE, SAVE YOUR MONEY AND YOUR DIGNITY.... DO NOT GO TO THIS STYLIST!!!!!!!!

Kyona
Holt, Michigan
U.S.A.

This report was posted on Ripoff Report on 07/16/2006 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shear-essence-salon/jacksonville-florida-32225/shear-essence-salon-ripoff-misrepresentation-refuses-to-give-refunds-for-horrible-servic-201394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 Author of original report

Really?? Five years later?

AUTHOR: Ky - ()

POSTED: Monday, May 19, 2014

I just happened to come across Rhonda's rebuttal against my original complaint about the service I had received at her salon in 2006. Her rebuttal was written a full 5 years after my complaint was filed. She says, "Lesson learned, say no to providing hair fusion on nappy hair". Maybe 5 years later, she didn't remember who I am; but my hair texture is a 3B/3C, which is curly with a bit of kink to it. Thick, yes... but not nappy. Regardless though... even if my hair had been nappy, that was no excuse for the abominable services that I received in 2006. I'm glad she learned her lesson. Hope it doesn't happen to anyone else. Love how she used RipOff Report as a free advertisement for her services though. Lol.

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#2 REBUTTAL Owner of company

Lesson Learned..Say No To Providing Hair Fusion on Nappy Hair

AUTHOR: Rhonda - (United States of America)

POSTED: Sunday, May 15, 2011

I advised this young lady that it would take alot to blend her kinky hair texture with the Hair Fusion. However, she wanted the service anyway. Lessoned learned, say no to Hair Fusion with Nappy Hair, it does not work. Fortunately, I do provide great services and I do provide great Hair Extension. Women travel to me worldwide for me to provide Hair Fusion Extensions. My advice have always been to my stylists and upcoming stylists I mentor, all money is not good money. Some you may have to turn away and this customer should have been one of them. To view my Hair Extension Services go to www.StylesByRhonda.com , it proves my status as one of the Best Hair Extension Experts in the business.    

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#1 Author of original report

My credit card company gave me credit back!!

AUTHOR: Kyona - (U.S.A.)

POSTED: Friday, August 04, 2006

I got my money back!! Of course, Rhonda would have never given it back.... but fortunately, I decided to send all of my information and pictures into my credit card company (to their "Dispute Resolution" department), and they gave me a full credit-back from her salon!

So.... I'm guessing that she will now be responsible for that bill! I am just happy that I got justice. If you saw the pictures and all of the evidence, it was quite obvious that I definitely deserved my money back. And I'm soooooo glad that my credit card company realized that too! Chase is great!!!

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