• Report: #1000892
Complaint Review:


  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: Laura — Fort Collins Colorado United States of America
Internet United States of America

Sheinside She Inside, www.sheinside.com, sheinside.com Return Policy not as indicated online; it is NO RETURN! Guangzhou, Internet

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Sheinside.com attempts to make its customers believe there is a 100% satisfaction guaranteed policy.  This is NOT the case.

I do not typically buy clothing online, so I was hesitant to spend almost $100 on a coat that I had never seen.  So, I did what any potential, wary consumer would do: I read the return policy.  "Ok... I am responsible for the return shipping, that's fair.  Otherwise, sounds like most companies I buy from online."  WRONG!!

I first realized there was a small issue when I tracked the package and saw it had been shipped from China.  I immediately wondered why I hadn't been made aware of that detail.  "Well, hopefully it's as great as the picture indicated," I thought... since shipping back to China could be expensive! 

I never got far enough to calculate the return shipping.  Within my first contact indicating my intent to return, it became clear that my purchase was ineligible for the return option.  I did not have a clear defect that I could point out to their "quality team."  It doesn't matter that a button was put in a very odd position that resulted in several minutes being required to close the jacket.  This company clearly prides their deceit by allowing only returns without 100% satisfaction in the quality.  Unfortunately, this company's definitely of quality is not in line with the rest of the world.

This report was posted on Ripoff Report on 01/21/2013 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sheinside/internet/sheinside-she-inside-wwwsheinsidecom-sheinsidecom-return-policy-not-as-indicated-onli-1000892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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