Report: #939289

Complaint Review:

  • Submitted: Mon, September 10, 2012
  • Updated: Thu, December 06, 2012
  • Reported By: KDJinATL — Atlanta Georgia United States of America

    United States of America

Show customers why they should trust your business over your competitors...

I ordered (and paid $78) for a women's shirt, a women's sweater and a pair of women's shorts.  The website was very specific about sizes and measurements; so, I measured my bust, my waist and hips prior to placing my order.  I waited nearly a month for my order to arrive (not realizing it was going to arrive directly from China).  Upon opening the package, I found the sweater and shorts I ordered.  No shirt.  In their place was two necklaces.  The shorts and sweater were both made of very cheap, poorly made fabric/material.  The shorts fit me like skin - so tight I could barely get them zipped - not exactly the look I was going for.  The sweater that was supposed to be a big, slouchy sweater was short-waisted almost like a crop sweater.  The sleeves so short they almost looked three-quarter length.  And don't get me started on the necklaces.  Had I wanted cheaply made necklaces, I could easily have gone to a dollar store.'s return policy???  I can exchange them for larger sizes - paying the $30-$40 shipping back to China myself or I can just eat the $78.  NO REFUNDS - which is not clearly stated on their website.  Their website states " Refund: If you are not satisfied with our items you can contact our service to get compensation due to quality problem."  Their idea of a "quality problem" is if the clothing has holes or isn't functional. Not the overall quality of their bad sizing charts or cheaply made clothing/fabrics.  Guess the local Goodwill just got another donation I will be able to take off my income taxes.  My advice:  don't order anything from because their clothes are cheaply made, you're not guaranteed what you ordered and their return policy is non-existent.

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This report was posted on Ripoff Report on 09/10/2012 06:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report what happened next

AUTHOR: KDJinATL - (United States of America)

After many e-mails back and forth, gave me a return number.  I paid $38 to return the order they sent me to China.  After I returned the merchandise I was sent, they still refused to refund my money.  The payment went through PayPal, so I contacted them about reversing the charges. They offered me a partial refund of $40. I refused the partial refund from PayPal - I was infuriated - I paid $78 for very low quality merchandise and another $38 for postage to return it to China and PayPal offered me a measly $40 - no way!  I finally sent copies of the e-mail correspondence and shipping receipt to my credit card company and received a refund of the original $78.  I felt a little more vindicated.  I just wished I hadn't sent the stuff back to China and was out that $38.  I think with the horrible quality of the clothing sent me by, my credit card company would have gone ahead and refunded my money either way! Don't give up; the sqeeky wheel gets the grease! Keep complaining to anyone/everyone who had anything to do with your purchase from, PayPal and your credit card company...
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#2 Consumer Comment


AUTHOR: msmckinn - (United States of America)

I SO wish that I had read this before I ordered my items.  My items will end up at Goodwill also.  If I have know where these were coming from and the return/refund policy, I would have never ordered from them.  I was shocked when I found out they were in China.  They never alluded to where they were in any correspondence I had with them until I wanted a return authorization from them.  They are ripping consumers off by not even acknowledging they are in China.  My items didn't come with care tags, I have no idea what they are made of OR how to care for them....  How ridiculous!
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