• Report: #1052601
Complaint Review:


  • Submitted: Tue, May 21, 2013
  • Updated: Tue, May 21, 2013

  • Reported By: Twickley — Phoenix Arizona
Internet China

SheInside.com Their company boasts they have an easy return policy and they is not the case  Internet

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I recently purchased the black hoodie belt waist open long coat as a gift for my sister. I selected this item after reading the description and return policy in detail. The description states the item is made of cotton which is what I was looking for. I purchased it and when my sister received the gift she was horrified. The item was clearly not made of cotton. It is polyester. A poor quality, cheap, and scratchy polyester which makes the garment impossible to wear comfortably. After looking through the packaging I noticed that there is no purchase order or identifying information provided with the shipping. With further inspection of the garment I also noticed there is not label with size, washing instructions, or fabric content. This is in violation of the Federal Trade Commission requirements of selling fabric garments within the US. I have filed a complaint with the FTC regarding their violation of the Textile and Wool Act.

My sister asked me to return the item for a full refund. I have since been emailing SheInside.com asking for the return label required to return the item. The website states easy, no questions asked refund policy. Instead of receiving the information I is requested, I am being hassled.

After many emails it is clear the compnay has a complete disregard for the policies stated on their website.

This report was posted on Ripoff Report on 05/21/2013 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sheinsidecom/internet/sheinsidecom-their-company-boasts-they-have-an-easy-return-policy-and-they-is-not-the-ca-1052601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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