Shell gas station DFW franchise owned by Empire Petroleum, Internet

I was at a Shell gas station in DFW metroplex getting gas, because pump 1 didn't work properly, I pulled to the next available pump-pump2, without realizing the pump was still inside my car.When I went to looked for the pump, it flew away ( breakaway mechanism). 

Then,  the attendant told me I broke the hose, even though she didn't bother to tell me how bad the damage was. Then I was asked to fill out an incidence form, she said I had to put my social security for insurance purpose. 

Few days later, I got a call from the franchise manager saying she needed my insurance information, that was when I found it fishy. A detective called me and warned me if I don't make the payment, I will be charged of some criminal offense-reckless damage.

Then Empire Petroleum called me and quoted me a payment of $523 that must be made. Up to this point, they didn't even tell me anything about the damage repair. Since the pump didn't work in the first place, I found it fishy .

 If anyone can give me some advice, if you know some police officer or an attorney that know how to approach this issue, I will really appreciated.