Shellpoint Mortgage Servicing Resurgent Mortgage Servicing Shellpoint drafted more money out of my checking than what my monthly payment is Greenville South Carolina

I obtained  a Home Equity Line of Credit Mortgage from Macquarie Mortgages USA. They are a very reputable company and were collecting my mortgage payments correctly.  Macquarie sold my loan to US Bank Trust National Associates as Trustee for CVF III  Mortgage Loan Trust II.

 The servicing was transferred to Shellpoint Mortgage Servicing with the first payment due November 15, 2016.  Shellpoint drafted $350 out of my bank account more than they should. They gave me no notice nor did they get my permission to draft more than the correct amount.  

 I called Shellpoint and the Customer Service Rep said the payment would be corrected in December.  The December and January payments were incorrect and based on their website the February payment is also incorrect.  I called Shellpoint again and asked for an explanation and I was transferred.  Then I was told, "This is a known problems. The loan usually re-calibrates in 4 to 6 months."  I said I ccould not budget my payments because they are not calculating them correctly.  I am on a fixed income and my budget is tight.  She transferred me to someone else.

When she transferred me it went to voice mail.

This is a terrible servicing company,  I had no problems with my former servicing company which serviced my loan for 11 years before it was transferred to Shellpoint.

I have filed a complaint with the Attorney Generals of South Carolina where Shellpoint is located, and Florida where my property is located.  I also file a report with South Carolina BBB.

This company is violating the terms of my note and should be prosecuted by the Attorney Generals of South Carolina and Florida.

If you are considering doing business with Shellpoint -  Don't do it.