Complaint Review: ShelterLogic - Watertown Connecticut
- ShelterLogic Watertown, CT. Watertown, Connecticut United States of America
- Phone:
- Web: shelterlogic.com
- Category: Specialty Stores
ShelterLogic Very POOR customer service Watertown, Connecticut
*UPDATE Employee: Shelterlogic/Response to complaint
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Very POOR customer service. Last year I had to return an item that was not what it was advertised to be. They gave me hell, but in the long run, I finally did receive credit for my return. This year, I ordered a 22' x 24' equine run-in, paid $ 2,103.11 for this item, and received only PART of the package two weeks leter. I called them to ask about the missing pieces, which they confirmed were not sent (their bad), and that they would immediately send out the remaining parts. Had to call again to ask where they are, oops...missing the promised shipping date. At this point I want to return the original INCOMPLETE package, and receive a full credit of my money. They tell me that "I" have to pay for the return shipping costs...for a package that weighs 685 lbs, and is going coast to coast. I refuse to pay the return shipping for an issue that is THEIR mistake...their error...their incompetence.
BAD company to deal with. The product, if you can get the entire package as advertised, is a good product...made in China. The product does work, but the company selling the product is iffy at best. Be cautious dealing with Shelter Logic.
Michael L., Tenino, WA.
This report was posted on Ripoff Report on 12/02/2011 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/shelterlogic/watertown-connecticut-/shelterlogic-very-poor-customer-service-watertown-connecticut-804050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Shelterlogic/Response to complaint
AUTHOR: Christina Ricciarini - (United States of America)
SUBMITTED: Thursday, August 16, 2012
As a company we are sorry to hear that this customer has been dissatisfied with
our service. This was a repeat customer, and Shelterlogic appreciates
this customers review on our good products. This customer has been taken
care of in a timely manner, with a positive resolution. Shelterlogic has resolved this matter to our
customers satisfaction.
Shelterlogic Customer Service Manager
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