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Report: #1192351

Complaint Review: SHERIDAN LABS; PHOENIX LABS - Internet

  • Submitted:
  • Updated:
  • Reported By: Cleo — Wilmington Delaware
  • Author Confirmed What's this?
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  • SHERIDAN LABS; PHOENIX LABS Internet USA

SHERIDAN LABS; PHOENIX LABS RVTL skin care; Equinox Scam 14-day trial offer, auto renewal to credit card, rude outsourced customer service Bluffdale (RVTL); Sparks (Equinox) Utah; Nevada; internet.

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Ordered and charged to my credit card RVTL/Equinox skin care 14-day trial for $4.95 before reading terms.  As soon as I read that automatic renewal would occur monthly I sent cancellation to customer service.  Today, one week later, I received the products despite my email cancellation.

I called customer service number at bottom of website immediately and after lengthy wait was connected to representative.   After not getting results asked for supervisor and was told by him to keep the products as a gift after a very argumentative conversation.

 All I wanted was a return shipping label paid by the company and instead was treated off-handedly and told he didn't have time to talk to me!  I had requested to speak with a U.S. customer representative and was told I had offended him by saying he was not in the U.S. Just hope my cc doesn't get charged again!

This report was posted on Ripoff Report on 12/01/2014 04:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sheridan-labs-phoenix-labs/internet/sheridan-labs-phoenix-labs-rvtl-skin-care-equinox-scam-14-day-trial-offer-auto-renewal-1192351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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