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Report: #1088281

Complaint Review: Sheridan Labs - Sparks Nevada

  • Submitted:
  • Updated:
  • Reported By: JB — Spring Lake Heights New Jersey
  • Author Not Confirmed What's this?
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  • Sheridan Labs 1285 Baring Blvd Sparks, Nevada USA

Sheridan Labs Envisage skin, Utah, Sheridan xtralash of Bluffdale, Utah, Equinox I called to cancel my 15 day trial & they charged my account for products I did not want. Now they are refusing to give me a refund. Sparks Nevada

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I ordered a 15 day trial for these beauty products.  I cancelled on the 14th day & was told if I cancelled by 9-25, I would not be charged for any additional products. I called on 9-24 at 8:15 am eastern time.  They charged my account at 11:30am on 9-24 (so I was told by the representative). 

I asked why did the customer service person not let me know that they were going to charge me for the products?  No answer.  I tried to get them to refund my money telling them I dont want their product & was upset at being misled as to when the 15 day trial was actually over.  No answer.

This company is scamming people by not giving them the correct information on their trial &  they are bad business people by making unapproved charges from my account and many many others.

 

This report was posted on Ripoff Report on 09/30/2013 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sheridan-labs/sparks-nevada-89434/sheridan-labs-envisage-skin-utah-sheridan-xtralash-of-bluffdale-utah-equinox-i-called-1088281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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