Report: #1094440

Complaint Review: Sherman Dodge

  • Submitted: Thu, October 24, 2013
  • Updated: Thu, October 24, 2013
  • Reported By: Mr Robinson — South Holland Illinois
  • Sherman Dodge
    7601 Skokie Blvd
    skokie, Illinois

Sherman Dodge Sherman Dodge Chrysler Jeep Spot Delivery Scam & attempted s yoyo scam skokie Illinois

Show customers why they should trust your business over your competitors...

9/25/2013: I inquired on the Sherman Dodge website for a 2013 Dodge Charger SE.   9/26/2013: I received a voicemail from George stating the car is still available, and that the MSPR for the car is at $28,080. He also stated that the dealership discounts the car to $22,080 and that he can save me an additional $250.   9/26/2013: I called George back and made an appointment that same day. The appointment was scheduled between 4:00 to 4:30 p.m. to test-drive the vehicle and to meet with someone.   9/26/2013: I arrived at Sherman Dodge and was greeted by salesman named Norvell Ward. I informed him that I had spoken to George inquiring about a Dodge Charger, and I had an appointment scheduled with someone, but I had forgot his name. Norvell Ward. found George for me and George told me the guy who I was originally suppose to meet wasn't available, he assured me that Norvell Ward could help me. I informed Norvell Ward. what car I was interested in, we walked to it, and he showed me the sticker in the window showing me the MSRP was $25,995 and that the Dealership total charge was $28,080. I told him the price George quoted me was $22,080. Norvell Ward. said the price George gave me was after the incentives and rebates. He pulled the vehicle around for me to test drive. After the test drive, we went inside to see if I could get the car. However, before we went inside, he told me if anybody asked... he seen me walking around the lot and offered help.   I then proceeded to complete a finance contract. At that time, Norvell Ward. gathered some additional information from me. I advised Norvell Ward. that I was trying to keep the monthly payment around $400. He did advise that it wasnt likely, but he would see what he could do. We couldnt come to an agreement, so I left the dealership.

Shortly thereafter, Norvell Ward. called me back from his personal cellular phone trying to re-negotiate the monthly payment. He was persistent in his efforts and insisted that I come back to the dealership immediately. At that moment, He assured me that he could have my car payment at $400 a month. I told Norvell Ward. that I couldn't come back right now because I had to go home and get ready for work. I informed him that I could come in the next day after work. Norvell Ward asked if I could come in the morning instead and I told him that I had to be at work at 9:30 a.m. He then asked if I could come there at 8:30 a.m. and that all the paperwork would be done. Norvall Ward. assured me that it wouldn't take long, so I said ok. He also called me a couple times that same evening to confirm my 8:30 a.m. appointment Friday, he also stated that he doesnt want to do all of the paperwork if Im not going to come in the morning.   9/27/2013: I arrived at Sherman Dodge a little before 8:30 a.m. greeted by Norvell Ward. He told me the Sales Manager doesn't get in until 9:00 a.m. The Sales Manager came a little before 9:30 a.m., if not at 9:30 a.m. Norvell Ward. stated that the sales manager didn't complete the paperwork the night before but it wouldn't take long.

So I waited another half an hour or so while they completed the necessary paperwork. Norvell Ward. came with another loan application that wasn't filled completely out. He stated that he couldn't find the previous one from the day before, and needed another one for his file. He also assured me that they would not run my credit again. Shortly after, Norvell Ward. came to get me and he brought me to the counter to the Sales Manager. The Sales Manager proceeded to ask me how much money I made monthly, hourly, and than how many hours I work a week. After that, Norvell Ward. took me to the cashier to pay whatever money I was going put down and made sure I got a receipt. I sat back down, and maybe 30 to 45 minutes later Julie Stracke approached me. Julie Stracke also inquired about how much money I made monthly, hourly, and how many hours I worked, she also told me the company that was going to finance me wanted proof of income. Maybe 20 or 30 minutes later Julie Stracke walked me to her office to go over the contracts which most of them she didn't go into full detail about. The only thing Julie Stracke did go in detail about was the GAP Insurance and the Theft Shield Warranty. She also told me that the Finance company that was going to originally finance me wasn't and another company was going to finance me at a Lower APR of 5.45 but at 75 months. Julie Stracke informed me on the amount that was being financed and I signed all the paper work and got copies. I then proceeded to take my personal belongings out of my old vehicle and place it into the new vehicle. At this time, the salesman was switching my plates from the old vehicle to the new vehicle.  

9/30/2013: I called Norvell Ward. with questions about the price of the vehicle I purchased and he told me to come back to the dealership. I came the dealership around 3:30 p.m. and called Norvell Ward. he sent me to talk to Julie Stracke and she told me she doesn't handle the sales price of the car and called Norvell Ward. to her office. Norvell Ward. took me to the sales manager Reggie Steel who told me that they added $4000 to my trade in to pay it off, than added $4000 to the new car, which I was never informed about until after I bought the new car. I figured it was too late for me to do anything about it, so I just said forget it since I signed all the contracts.   10/03/2013: Received an email from Wassana Dickens from email address: Stating they have received word that my loan will be with Bank Of The West, and that I should be receiving documents from the bank at least 10-12 days prior to the due date, along with the banks contact information Bank Of The West 2527 Camino Ramon, San Roman, CA 94583, not including a telephone number. The name on the bottom of the email was Marianne Dickens with Sherman Dodge Chrysler Jeep 7601 Skokie Blvd with the store number 847 982 9500 with her extension 199.   10/11/2013: I got a voicemail and a text message from Julie from Sherman Dodge asking me to call her when I get her message. I called her back on my lunch break and she told me that there was a problem with the finance contract and that the bank wouldn't except it because Sherman Dodge company name wasn't on it correctly and that I need to come in as soon as possible to sign another finance contract. I told her I would come in on Saturday, but than I got suspicious, so I didn't go in and did some research checking the validity of her finance/contract practices.  

10/15/2013: I received another voicemail from Julie Stracke at Sherman Dodge.   10/16/2013: I received a text message from Julie Stracke from Sherman Dodge, stating that she left me a message the day before and that I was suppose to come in Saturday, and that she needs me to come in to sign a contract and to please contact her a.s.a.p. I was very unsure about coming in and signing anything else after finding out that the sales guy lied to me and ran my credit again 9/27/2013 5 more times after telling me he wasn't and that he needed another application for his file.   10/17/2013: I called Sherman Dodge to speak to Marianne Dickens and left a message because I received an email from her dated 10/03/2013 saying that my loan will be thru Bank Of The West. 10/17/2013: I received a call from Marianne Dickens, telling me that the bank financing my new car would not except the contract because Sherman Dodge's name wasn't correct on the contract and that it is important for me to sign another contract.   10/18/2013: I called Wells Fargo Dealers Services to see if my car was paid off yet, and they said they dont have record or no communication about my car being traded in. They also informed me that my car payment was 11 days late as of that day. I also called Bank Of The West to see the status of my loan and they didnt have any record of my loan by checking my name and social security number.  

10/19/2013: I came to Sherman Dodge around 5:00 p.m. with my sister, Tamara McGee. I saw Norvell Ward. the Salesman who originally sold me the car. I advised him that I was there to see Julie Stracke, the Finance Manager, because I was informed that there was a problem with my financing. Norvell Ward said he would go tell Julie Stracke that I was there to see her, he came back shortly saying she was with a customer and she will be with me shortly. I waited for 30 minutes and Julie Stracke came and told me to come to her office. My Sister and I sat in her office, to find out, Julie Stracke didnt know where my paperwork was. Julie Stracke finally found my paperwork and showed me the old contract showing me what needed to be changed which was how Sherman Dodge Inc. was on the contract. I asked her where is the new contract and she couldnt produce it. I also told her that I called Wells Fargo Dealers Services to see if my old car was paid off and that they havent even been contacted about the trade in. I also advised her that my payment was 11 days late, as of 10/18/2013. I also told her that I called Bank Of The West and they never heard of me or had any knowledge of financing me. At that moment, Julie Stracke got frustrated and walked out to go get some additional paperwork. She then returned with a paper wrote in scribble telling me that it was the payoff on my car, which I couldnt find a date on it. She then showed me a Spot Deliver paper that I do not remember signing, nor was it ever explained to me, and I never received a copy of.

After all this, I told her I dont want the car anymore because theyre very dishonest. She was very rude and disrespectful to my sister and I, than she called the Finance Consultant Juan Betancourt into her office asking him can he help us and she stormed out the office. Juan Betancourt was a nice guy and listened to what I had to say, but he was saying the same thing she was saying about my finance contract needing to be redone and signed again, but still did not have a contract present. My sister and I asked him if the contract I signed was void and he said yes with the Bank Of The West. However, he advised us that could do it thru another bank. He then explained to me that there are several banks he can use, but the Bank Of The West asked him for business and he said he had promised them some business so he wanted to do the financing through them. I told him I dont want the car anymore and that I want my old car back and he said thats not an option. I told him who would do business with a place that constantly lies to you and mistreats you like the finance manager, Julie Stracke. Juan Betancourt told me he can push my payment day back 90 days, which I knew would raise my monthly payment and I said no, I just dont want the car. He stated that it wasnt an option. So I told him what do I have to do to get my car back? Should I get a lawyer? Juan Betancourt said he could lower the monthly payments and we could work it out. After being at the dealership over an hour and a half, I just stood up and said Im going to leave and just get a lawyer and let them deal with it, and then I left.   10/21/2013: Ive got a couple emails saying there has been a change to my credit report so I checked and found three new inquiries, one from Sherman Dodge dated 10/20/2013, one from WFDS/WDS dated 10/20/2013, and one from PNC Bank dated 10/21/2013.   10/22/2013: I called Wells Fargo Dealer Services to see if they have received a payoff on my car I traded in, and they had not received anything and as of date, my car payment is 15 days late.    

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