Hi, I would like to file a complaint with ITV company.This program was on the t.v. and you could order books by Kevin Trudeau, and I ordered 7 books.I received 3 books. I AM ENCLOSING A COPY OF THE BOOKS .THE ONES WITH THE NO. 1 ON THE RIGHT SIDE ARE THE ONES I DID NOT RECEIVE.I received the 3 books about the second week in August.
When the other 3 did not come,I called the co.about 25 times.I called in the morning,afternoon and early evening, on four different days.With no one answer.Just a machine and no wait time,just music and no one came on the line.I have emailed the co,with no reply.
I have waited so long, and getting very impatient that no one answers the phone.I also called two other numbers and the same recording,and then I called the reorder no and someone came on for me to order and I told him his name was david that I was trying to get in touch with the company, and he very sarcastically said well you reached us.
I asked him about returning the other books and he said I would not be able to do that,and that I had to get in touch with the co,which I explained I tried numerous times I said I was trying for a month to get in touch with the co. and that I did not receive the books, and he said he would send me a claim form for the books which I did not receive,and he sent it. .It did not look legidament,and I filled it out on 9-29-07 and sent it to Itv,2320 touhy avenue, eik grovevillage Il 80007,and have not received a word.
I filed a report with the better business bureau,but they put me in touch with the bbb in denver co. and I called the number they gave me when I didn't hear back from them, and they told me I had to file a report with the bbb of Illinois, and that is when I found out the name of the company which was shop america.She did not know of a company called itv, and I gave her the address to where I sent a claim form.I would like a reimbursement for the 4 books,that I never received,but was charged to my credit card.I also am thinking of returning the other 2 books natural cure.
They give you 30 days to send for a return authorization (RA) to receive a refund,but I am unable to reach them for this.The date of the order is july 28th and it has already been thirty days.
I have not used the books,but I can not reach them, to find out what happen and to get my money back.If you could please help me with this I would be very grateful.
I would like a refund for the books I never received, which amounted to $54.80. The total charge to my credit card was $99.60.I would like to return the other two books, and get a refund for them also.Thank you