Report: #1209004

Complaint Review: Shop RTA Cabinets

  • Submitted: Fri, February 13, 2015
  • Updated: Fri, February 13, 2015
  • Reported By: RitaLynn — California
  • Shop RTA Cabinets
    323 E WACKER DR
    Chicago, Illinois
    USA

Show customers why they should trust your business over your competitors...

Do not shop with this company. Wish I had checked thi site first. I ordered cabinets in November 2014. Mid January still no word from the company. Had already recevied my money since it was an electronic check.  Contacted my bank explained the fraud due to electronic check they couldn't help me.  Started looking into the company more....

Frank Lamark has a long rap sheet of fraud.  He is attached to a yahoo email we received correspondence from.  Then began to look at BBB and no one is happy with them.  I saw that people had to complete an internet crime report with FBI, call Law enforcement to report the crime and the attorny general.

I emailed the company letting them know  I prefer to handle the issue amongst us. I received a reply back that they would issue me a refund check within 10 business days.  This time frame has come and gone so now I will continue with the above list.  I will continue to post on my facebook page to not purchase with them. 

This is not a legit company regardless of how nice a website they have.  Their FB page is monitored closely and all my friends who hve posted about them being fraudulent has been deleted and then we were blocked. 

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This report was posted on Ripoff Report on 02/13/2015 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/shop-rta-cabinets/chicago-illinois-60601/shop-rta-cabinets-complete-scam-took-my-money-and-never-receied-my-product-chicago-illin-1209004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Received Refund Check

AUTHOR: - ()

After much back and forth today I received a refund check in the mail. I wil have to wait to see if the check actually clears...

It took alot of effort on my part so please do not give up people.  Definately File with Chicago BBB.  FBI Internet Crimes, and the Attorney General.  I will reply to them once my check clears letting them know I did finally receive my refund. There is hope people!!!  Hope I am not counting my chickens before they hatch... the check appeared legite from Citi Bank... but then again so did their website.

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#2 Author of original report

Trying to dig out of your hole... BS FRANK!!

AUTHOR: RitaLynn - ()

Frank,

Maybe thise thread of emails will refresh your memory.  Amazing how you will reply to this but emails are far and few between. I am guessing you found out about this report from my FB page andthat is why you are writing your BS rebuttals to make people believe you are an up standing guy. Supposedly my check has been sent yet we are home everyday and no check has showed up!!! I have given you plenty of time after reading others comments on here I will join with filing with BBB and contacting the gentleman about your fraud.  I will continue to post on my FB page Publicy how terrible of a company and tat yuor customer service is terrible.  Your BS rebuttal trying to sound like a good guy doesnt match all the things I have found on the internet about you.

http://www.peopleferret.com/frank-lamark-research.htm

 PLease see email thread below. We started this process end of November and nothing.

Rita

According to our records it was mailed to you. If you didn’t receive it we would be happy to resend it to you next week when our office reopen

Please let us know an address that someone can sign for it when its received

Thank you

Sent: Friday, February 13, 2015 9:06 PM
To: Customer Service
Subject: RE: Follow up refund from order

 Good evening,

I have still not received my check for refund in the mail. I find it funny that your company emailed my husband asking about how our cabinets are and to write a review. We have received nothing from your company. I am sure if I write a review you will not post it. On Tuesday I will begin filing paperwork for an internet fraud case since your have received over $2500 from me and I have received nothing. I will be contacting the Police Dept in your area to file charges as well. I will contact the attorney general along w a lawyer to sue your company. I will be sending an email to godaddy.com letting them know your company is a fraud and they should not keep you as a customer. I have waited long enough and given your company plenty of chances. I will continue to let people know not to use your company.

Rita

-------- Original message --------
From: Customer Service <customerservice@shoprtacabinets.com>
Date:01/19/2015 10:50 AM (GMT-08:00)

Subject: RE: Follow up refund from order

Rita

Your order has been canceled and a refund will be processed. Please allow up to 10 business days to receive it via USPS

 What address do you want the refund sent to?

 Customer Service

 Sent: Monday, January 19, 2015 12:15 PM
To: customerservice@shoprtacabinets.com
Subject: Follow up refund from order

 Good Morning,

I have tried to reach your company via telephone, email, even Facebook with no reply in regards to my refund. Noone seems to answer your phones but your Facebook page is managed well as my questions about customer service not being available was quickly deleted and your page settings changed. I am at the point of filing an Internet crime report w the FBI, a report w Attorney General and filing a Police Report. I have simply asked for a refund and to be done with the company. There are plenty of complaints on BBB and lots of info on the Web in regards to Frank Lamark whose name is attached to your email address rtacabinets@yahoo.com

I would like to proceed in a mature fashion. 

Lil background on this guy...

Here's the Frank Lamark & Cabinets Direct RTA public domain information I located for you online...

 

Note: This project is complete and closed, please see note bottom of the page - thanks.

     

I tried to send your Cabinets Direct RTA and Frank Lamark report via email but got a bounce back from your email system so the follow-up link should have brought you here with no problem. I Wish you the best on getting your kitchen cabinets from Cabinets Direct RTA, however in my opinion based on the large amount of negative information I located online I'm not all that confident you will ever receive your cabinets, especially considering the time that has passed. You also may want to rethink how you look at web site testimonials, even if glowing like I saw at the Cabinets Direct RTA web site (www.cabinetsdirectrta.com). You should take any web testimonial with a grain of salt... sometimes a very large grain. You can click on his photo to the right to see the other Frank Lamark related pictures.

  Frank Lamark Mugshot courtesy DuPage Court System - Cabinets Direct RTA / www.cabinetsdirectrta.com
     
Here's the most recent Frank Lamark mug shot, courtesy of the Naperville Police  

Frank M. Lamark

Department in Illinois. Click on the link for more information on his charges   -->

 

Naperville Police Link

The Inside Scoop on Frank Lamark...  The information I found for you on him and his cabinets company includes complaints from current or past customers of Cabinets Direct RTA or his other companies, publicly available photo's of him, and other readily available information such as his court cases, the web site domains he owns through W3 etc.

Below is a a partial link list of the information available online about him. No special software required by me. Used a computer, an Internet connection and my browser. I used varied available search engines, information located on other web sites and also publicly available official government sites... After that it was a simply a matter of following the cookie trail to locate additional information:


 

Who is the Chicago area Frank Lamark & Cabinets Direct RTA?

 
Cabinets Direct RTA Scam link via the good folks there at Google  For a general Frank Lamark Scam Google search. Various complaint, scam and rip-off sites etc.
Click here to see the online complaints against Frank Lamark via Google search.  An attempt to Find Frank Lamark and Cabinets Direct RTA at an Chicago Illinois area News site.
Frank Lamark's complaint at the pissed consumer web site  Someone Trying to Contact Cabinets Direct RTA or the owner Frank Lamark at AOL Answers site.
Frank Lamark's complaint at the pissed consumer web site  Likely in the list above, Frank Lamark and Pissed Consumers dot com complaints.
Click here to see the online complaints against Frank Lamark via Google search.  A Frank Lamark Complaint at Complaints Board dot com. Not sure if this guy ever got his money back.
The Angie's list complaint against Frank Lamark's kitchen cabinet company  An Angie's List complaint against Frank Lamark from a customer in Barrington, Illinois.
Cabinets Direct RTA bad reputation rating  The Frank Lamark Cabinets Direct RTA reputation rating and company scorecard.
Negative BBB rating for Frank Lamarks contracting company in Illinois  Frank Lamark's BBB rating for Cabinets Direct --> The BBB will help you get your money back at this site!
Negative BBB rating for Frank Lamarks contracting company in Illinois  Also Cabinets Direct and Frank Lamark Complaints at Ripoff Report. You can easily post your issue here.
Frank Lamark's DUI report from Illinois online newspaper  News story about the Frank Lamark DUI in Naperville Illinois, (related to the mug shot link top of page).
 

If you think it's a Cabinets Direct RTA Fraud or Cabinets Direct RTA Scam then stop asking Where is Frank Lamark? And instead find Frank Lamark's address below and contact him today!  You can try and contact him via his W3 Marketing, Inc. Domain List at Google Docs

 

"or"

   
  Updated Frank Lamark Contact Information:
   
  Frank M. Lamark / Cabinets Direct RTA
  UPS Store, 836 S. Arlington Heights Road, Box # 191
   
  Elk Grove Villiage, Il 60007 (Elk Crossing Shopping Center)
   
  Note: Possible physical residence at the ((REDACTED))
   
   
   
  Answering service: 1-800-531-0290
  Cell phone: ((REDACTED))
  Fax: 1-312-284-5878
   
  frank.lamark@cabinetsdirectrta.com
  sales@cabinetsdirectrta.com
  rtacabinets@yahoo.com

From the first link "Frank Lamark Scams" Google search etc. you can do your own research and find more information, the above list is just a sampling of links. Instead of scams in your search you can also include cabinet fraud, rip-off, scams or complaints etc. The Frank Lamark pictures and Frank Lamark / Cabinets Direct RTA Domain Name List were also bounced back, likely too large for your email account.

Something very unexpected while poking around some of the free official government related databases...

Investigate Frank Lamark court cases and lawsuits courtesy of the DuPage County courthouse records in the Chicago area Illinois - Public domain / FOIA  This is the Official County of DuPage free court case research page (see instructions directly below).

Instructions: On the page that comes up at this free county government site enter his first and last name in the center area and then press the search button. You should get a listing of 34 or so current and past court cases against him, some listed as "Frank M. Lamark", his middle name is Michael. Click on the links at that site to view the court case, fines, judgments, judge names etc. If by chance you do not immediately get a linked case listing there but instead see a block that says "Enter Case Number" then you can use the case number list here: Frank Lamark Court Cases (.txt file) (or Google Original) to copy & paste the case number easier into the online search form. The crime file lists Frank Lamark as committing a Felony (wikipedia) but I don't remember what criminal activity was involved in that particular case. I'd recommend you go to the DuPage Illinois county court house link for that.

( webmaster's note: For an updated list I recommend you visit https://www.dupagecase.com/Clerk/caseNameSearch.do )

The above is only for the DuPage county online court records. Due to other research in progress I didn't have time to check the other surrounding counties of Kane, Cook, Kendall, Lake, Will etc. If you like you can poke around at some of these county government courthouse sites (Illinois county criminal courts) at the bottom of page) for their court cases section. To reduce FOIA (Freedom of Information Act) requests many counties now provide court case (active and closed) plus property tax records, marriage/divorce records and more... saves them administrative time and time is money of course.

Again, the research I did was through "100% free" and publicly available web sites. The data available out there on anyone is staggering but it generally takes a little more effort then simply "Googling" someone's name. To avoid fraud of any type whether RTA kitchen cabinets or cat toys - I recommend you use the search engines out there to see if there are any consumer complaints, past customer scam reports, or charges and allegations that have not been rebutted, then take it from there.

Other: Yes, I did locate the online arrest information on John S. Litzner where he was arrested and sent to jail for his crime and I saw where his Kitchen Warehouse Liquidators (www.kitchenwarehouseliquidators.com) web site that sold RTA cabinets was removed by him or shut down by the authorities. Apparently there were enough complaints made and he was indicted by the state grand jury for kitchen cabinet fraud - the photo at that news site is him in his orange felon jail suit, eventually on his way to a Federal prison I'm sure.

I suggest you get more involved and use your right to be heard and post your complaint free at any of the scam, fraud or rip-off reporting sites out there. Maybe you can help someone else avoid getting ripped-off with fraud on their online kitchen cabinet purchase!. Also, for any other issues related to fraud, deception, scams or unfair methods you can check out our consumer guides links, or if you've had enough of a run-around from a particular company (order not shipped, no response about your order, suspected fraud etc.) then I highly recommend you get the federal government involved in being aware of the problem, you can receive help from them and go directly to a state listing of consumer agencies, file a consumer complaint, or mail, email or call your state attorney generals office for assistance.

->  Lastly... For your particular problem or any issues you might have in the future with another RTA cabinet related company (God forbid) you can also contact the FTC Bureau Consumer Protection, report it to the FBI's IC3 complaint center, or file a complaint with the Chicago area BBB. They investigate consumer fraud, online scams and other crimes or criminal activity against consumers.

If you’ve been victimized by fraud, deception, or unfair methods of competition, you can file a complaint with the Illinois Attorney General, check out the Illinois Consumer Protection Division or you can go to the Illinois State Attorney General  home page.

I understand your frustration waiting months for your Cabinets Direct RTA cabinet order without responses to your emails. I hope my Cabinets Direct RTA research links and other resource links helped you some, I wish you the best of luck. I'm off to my next research project, take care there!

Sincerely,

Richard & Your People Ferret Team

P.S. The answer is "Yes" on your question about posting a link to this page on your blog or anywhere else you choose. Maybe it'll help others avoid your fate! The Frank Lamark photo's are also already out there on the Internet, courtesy of the Naperville Police department (Naperville Patch mug shot Monday area) and from himself at his Frank Lamark Facebook page (must be logged into Facebook to view) so they belong to the public. As far as the Frank Lamark video's, most all contain only static images. Any other video is just his standard Cabinets Direct RTA screenshot (?).


This research project is completed and closed. Sending me new information is fine, however I will not be able to update this or any other related pages due to other research obligations, I wish you well. Richard

 

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#3 UPDATE Employee

**Update from Company.

AUTHOR: Company Management - ()

Hi, this is Frank  

I see the person who wrote the report didn put their name in it so its hard to respond to an annonomous post.

After searching our database, I see we have 236 orders in the month of November so I would need more info about yours to see what the issue is.


More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience. 

If someone will contact me with more details, I'll better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it.

 

Our email is customerservice@shoprtacabinets.com



Thanks,
Frank

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